@AirIndiaX@AirIndiaX Understood, if the flight did depart, then your ground staff misled passengers by announcing cancellation and taking back baggage, causing me extra cost and loss. That's a service failure regardless. I'm not accepting "no compensation" on that basis.
@AirIndiaX Flight IX 1790 (BHO-DEL, 16 Sep) delayed 2+ hrs, then cancelled. No meals/hotel given — spent the night arranging alternate travel. Staff assured a FULL refund, but only ₹1,159 initiated against ₹16,941 fare. Case Ref: 45809490. Need full refund + compensation.
@AirIndiaX@AirIndiaX Final update, Case Ref 45809490: Flight IX1790 cancelled by ground staff (16 Sep), baggage returned, refund processed on that basis. Now you claim it was only "delayed" to dodge DGCA CAR 3.3.2 compensation. Inconsistent, unresolved.
Taking this to @DGCAIndia now.
@AirIndiaX@AirIndiaExpress Case Ref 45809490. Flight IX 1790 cancelled same-day, chose refund over reschedule. Per DGCA CAR Sec 3/M/IV (3.3.2), this entitles compensation (400% one-way fare + fuel, max ₹20,000) not just refund.
No response yet. @DGCAIndia
@AirIndiaX@AirIndiaExpress Case Ref 45809490. Flight IX 1790 cancelled same-day, chose refund over reschedule. Per DGCA CAR Sec 3/M/IV (3.3.2), this entitles compensation (400% one-way fare + fuel, max ₹20,000) not just refund.
No response yet. @DGCAIndia
@Flightyflow@AirIndiaX Thanks for the tip! Already documented everything and have a formal complaint on record. Just need @AirIndiaExpress to confirm a concrete timeline now.
@AirIndiaX@AirIndiaX Noted: refund of ₹15,802 initiated; will track over the next 5-7 working days. Separately, I still haven't received any compensation for meals not provided during the delay & cancellation, as required under DGCA norms. I spent approx. ₹2,000 out of pocket on food.
@AirIndiaX Thank you, but "shortly" isn't a timeline it's been 7 days since cancellation (16 Sep) with no resolution. Please confirm: (1) exact date for refund + compensation, (2) if this is airline-caused disruption per DGCA norms. Case Ref: 45809490
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