Arit Basu

Foodie, Gadget loving, SAP Enthusiast...

[Arit Basu @arit_basu]

@Lenovo_in @rahul610 Finally got my laptop today. Thanks for the delivery.

[Arit Basu @arit_basu]

Hi Lenevo Team @Lenovo_in - Yesterday evening I have ordered a Yoga C640 laptop online. The order number is 4295378854. Can you please share the planned delivery date. I have been trying to reach your customer care since morning but in vain. Please help. It's urgent.

[Arit Basu @arit_basu]

@Lenovo_in @rahul610 The customer service has been defunct, mails are not answered properly and the dates committed are not homoured. Only false delivery dates are being given. Pls refer to the screenshot attached. Lenovo has taken my money 70K+ INR and not delivering my laptop..

[Arit Basu @arit_basu]

@Sandz96087188 @Lenovo_in @rahul610 @LenovoSupport @Lenovo_in - guys you are behaving like amateurs and not like a brand whom we trusted and paid in full. If you did not have stock or logistics, you should have mentioned that in your website. You misled the customers. Other brands had the courtesy to say that they can’t deliver.

[Arit Basu @arit_basu]

@Sandz96087188 @Lenovo_in @rahul610 @LenovoSupport I am also in the same boat.. ordered and paid on 25-May-2020 and still waiting for the laptop. They don’t have any committed date. I am lost and don’t know what is the next step. Can anyone please help.

[Arit Basu @arit_basu]

@Lenovo_in @rahul610 My order number is 4295378854.

[Arit Basu @arit_basu]

@Lenovo_in I am really appalled to see the insensitivity of @Lenovo_in team in handling my case and I am sure that same is happening for others as well. @Lenovo_in please #savelenovobrand

[Arit Basu @arit_basu]

@Lenovo_in Hi @Lenovo_in team - after running from pillar to post today morning I came to know that the estimated delivery date of my laptop is now 17th June. This is the fourth date I am getting - 7th, 8th and 11th were the previous dates. Can you please give me your escalation matrix?

[Arit Basu @arit_basu]

@Lenovo_in Hi Team, all my previous tweets for last three days have remained unanswered. I hope I would get a reply this time.

[Arit Basu @arit_basu]

@Lenovo_in Hi Team, requesting u again to let me know whether my laptop has been dispatched.

[Arit Basu @arit_basu]

@Lenovo_in Hi Team,
Can u pls share the tracking number with me so that I can track my shipment.

[Arit Basu @arit_basu]

@Lenovo_in Hi Team, any update on the confirmation of dispatch? Please let me know.

[Arit Basu @arit_basu]

@Lenovo_in Ok. I shall wait for your reply. Please let me know once you get the feedback tomorrow.

[Arit Basu @arit_basu]

@Lenovo_in Thanks.. as per the tweet above.. the shipment is supposed to be dispatched today.. can u pls help in confirming if it has been dispatched. I can wait for shipping details for next 2-3 days. Thanks.

[Arit Basu @arit_basu]

@Lenovo_in Hi Team, I hope my laptop has been dispatched. Can you please the tracking number with me so that I can track the shipment.

[Arit Basu @arit_basu]

@Lenovo_in Ok.. thanks..

[Arit Basu @arit_basu]

@Lenovo_in Hi Team - as mentioned above, u did mention that after 2-3 days, u will share the delivery details of my laptop. Can you please share the details.

[Arit Basu @arit_basu]

@Lenovo_in Hi Team, when is the order planned to be dispatched? Any update?

[Arit Basu @arit_basu]

@Lenovo_in Guys - have been a loyal Lenovo user since 2006. Please don’t break my trust on the brand and force me to join the social media campaigns which are going on against Lenovo. Appreciate your input.

[Arit Basu @arit_basu]

@Lenovo_in Hi Team, it is quite surprising and unfortunate that even after 48 hours, I don’t have any information about my laptop. My card has been charged 70k+ and I don’t have any update. Did I make a mistake by ordering from you? Someone’s job depends on the laptop. Please help.