Dear @BergerPaintsInd
We trusted your waterproofing solution and applied Berger PU RoofKoat on our roof with the assurance of a 10-year warranty. Now, during the monsoon, the roof is leaking, and despite the warranty still being valid, we are left dealing with the damage.
@BergerPaintsInd It is extremely disappointing that when your own product has failed, no one is taking responsibility or listening to our complaint. A warranty should mean timely support, not repeated automated responses while customers continue to suffer.
@BergerPaintsInd@bergerpaints It is extremely disappointing that when your own product has failed, no one is taking responsibility or listening to our complaint. A warranty should mean timely support, not repeated automated responses while customers continue to suffer.
I
@BergerPaintsInd@bergerpaints I first contacted your customer care on 6 July, but even after several follow-ups, I have not received any satisfactory response or a clear timeline for resolving the issue. I keep receiving the same generic replies instead of any concrete action.
@ViCustomerCare
I am writing to formally lodge complaint regarding the extremely poor and unprofessional service my mother experienced at your authorized Idea/Vi store.
My mother has been using an Idea SIM for a long time. Recently, the network signal on her number suddenly
We are extremely disappointed with this experience. I request you to: 1. Investigate this matter immediately.
2. Take strict action against the concerned staff.
3. Ensure that my motherโs SIM issue is resolved without any additional charges.
Additionally, one of the female staff members claimed that our documents were not being uploaded clearly. However, all documents provided were valid and properly submitted from our end. It appeared that the issue was due to their internal processing, yet the blame was shifted to
us. What is even more concerning is that the staff demanded โน150โ200 as โkharcha paaniโ for providing assistance. Services at an authorized store should be free of cost for legitimate customer issues. Asking for extra money in this manner is unprofessional and unethical.