@zomatocare It’s been 4 days since you emailed me saying you’d be adding an amount to my wallet. It’s still not showing up. Why do you keep proving, again and again, how poor your service is? This is really disappointing. @zomato
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Seriously, @zomato, this is unacceptable.
Your delivery partner marked my order as delivered, but I never received it. I’ve been waiting for 45 minutes, made 20+ calls to the delivery partner, and he hasn’t answered even once.
Your customer support’s only solution is to offer a refund. A refund doesn’t compensate for my wasted time, the inconvenience, or the fact that I ordered because I was hungry.
It is now 11:45 PM. Most restaurants in my city are already closed, including the restaurant I ordered from. Because of your delivery failure, I am now left with no food and no alternative options.
I have been a Zomato Gold member and a loyal Zomato customer for nearly 10 years. I’m attaching screenshots as proof. I never expected such a poor customer experience from a company I’ve trusted for so long.
Order ID: 8405226995
I expect not only a full refund but also appropriate compensation for the inconvenience, loss of time, and the fact that I was left without dinner because of your service failure. If this matter is not resolved fairly, I will pursue it through the appropriate consumer grievance channels.
#Zomato #CustomerService #FoodDelivery
It’s been 4 days since you emailed me saying you’d be adding an amount to my wallet. It’s still not showing up. Why do you keep proving, again and again, how poor your service is? This is really disappointing. @zomato
@Zomato Scam Alert 🚨
I have been using Zomato for 10 years, but this has happened with me 3 times, including yesterday.
Delivery partners pick up the order, don’t deliver it, and mark it as “Delivered”. The biggest loser is not just the customer, but also the restaurant.
The food is gone, the customer doesn’t receive it, and restaurants also suffer losses. Zomato needs to fix this loophole and take accountability.
Loyal customers deserve better service.
It’s been 24 hours, and I still haven’t received a single update from @zomato regarding my case.
I’ve already shared the order ID, screenshots, and every detail they asked for, yet there has been complete silence.
How can a delivery partner simply disappear with the food? This isn’t the first time, or even the second—this has happened to me for the third time.
I’ve been using @Zomato for the last 10 years and have spent lakhs of rupees on orders and memberships, but this is the level of support loyal customers receive. Extremely disappointed.
सुना है जेल रिटर्न तिहाड़ी चौधरी मेरे और रवीश जैसे पत्रकारों के लिए कुछ बोल रहा है .
जो आदमी सीधे- सीधे सौ करोड़ की ब्लैकमेलिंग करने के मामले में जेल जा चुका है .
जो आदमी स��टिंग कैमरे में अपनी करतूतों के साथ क़ैद है .
जो आदमी सरकार के तलवे चाटने की प्रतियोगिता में पहले पायदान पर बने रहने के लिए हर रोज़ जतन कर रहा है .
जो आदमी सत्ता की सरपरस्ती में अपनी ज़ुबान और ज़ेहन को गिरवी रखकर काम कर रहा है .
जो आदमी पत्रकारिता के चोले में रहकर हर दौर में सरकारों से सेटिंग करके
अपना धंधा कर रहा हो .
जो आदमी मोदी की चाटूकारिता करके करोड़ों के सरकारी अुनदान पर बीजेपी का भोंपू बना हो .
जो आदमी विपक्ष और विरोध की आवाजों के ख़िलाफ़ सुपारी लेकर दिन रात काम कर रहा हो .
जो आदमी पत्रकारिता के सबसे कलंकित चेहरों में से एक हो .
वो आदमी बोल रहा है .
छोड़ो यार .
It’s been over 12 hours, and there’s still no update from @zomato regarding my complaint.
Last night your team replied saying, “We’ll review the issue and update you.” Since then, complete silence.
Is this how you support customers who have been loyal to Zomato Gold and using your service for years? This is really disappointing.
SAURAV DISARMS AMAN WITHOUT RAISING HIS VOICE 🚨
AMAN CHOPRA: Journalists were attacked and women reporters manhandled. Do you regret it?
SAURAV 🔥: Absolutely. Violence has no place in CJP. We apologise to every reporter attacked. BJP-RSS goons were planted to derail the protest.
AMAN: But anyone supporting you is acceptable and anyone opposing you gets attacked. Am I wrong?
SAURAV 🎯: Completely wrong. Violence can never be justified. But understand the larger point: media must listen, course-correct and stop pretending sab changa si.