Arpit Rai

Senior Director of Product Management @ ThoughtSpot

[Arpit Rai @arpitrai]

@makemytripcare I need to talk to a human on your customer care team. I can only reach the AI agent. How do I get the AI agent to connect me to a human? The AI agent is not able to understand my query. I'm really really frustrated.

[Arpit Rai @arpitrai]

@themahavir Hi Mahavir. I am 40 years old and wanted to port my health insurance policy. Checked out the recommendations on Beshak. I was surprised to see the recommendation being a Care plan with 20% copay! How is this recommendation ok and why is this even being recommended?

[Arpit Rai @arpitrai]

@CarrierMideaInd When? It's been 10 days since the AC was delivered and no one has even called for the installation! What kind of service is this?

[Arpit Rai @arpitrai]

@CarrierMideaInd AC was delivered on Sat 6 Apr. No one has called for installation. What kind of horrible service is this? I also called on Mon 8 Apr. Again no calls since then to installed your damned product. Can you give me an update on txn#139790545? Horrible horrible service

[Arpit Rai @arpitrai]

@cromaretail TC783739977729 has been marked as delivered yesterday. It wasn't delivered. Can you please tell me what's going on?

[Arpit Rai @arpitrai]

@cromaretail Please cancel my 2 AC orders and refund me the money. Your delivery people said they are coming in 10 mins and I said I wasn't home and will be home in 30 mins to an hour. They said they will now deliver 4-5 days later. This is unacceptable. Please cancel both orders

[Arpit Rai @arpitrai]

@cromaretail Order no TC783739977729 and SOA113359376047

[Arpit Rai @arpitrai]

@NIKHILLJHA When insurers mention room rent limit, this per day room rent includes room rent and the per day nursing charges. I learnt about this recently.

[Arpit Rai @arpitrai]

@bigbasket_com I started my BBDaily subscription at my new address in Bangalore and the order is always marked as delivered but delivery never happens. This has happened 5 days in a row. Can you please tell me what's going on?

[Arpit Rai @arpitrai]

@musewearables I have been trying to get a refund for the last 5 months. Can you just process the damn refund for god sake already?

[Arpit Rai @arpitrai]

@ThomasKientz Hi. Looks like the emails are not going out from Boomerang anymore? Is there some issue?

[Arpit Rai @arpitrai]

@brianoblinger Hey Brian. I came across this: "I’m starting to see new companies investing in engaging their community before they build product" here: https://t.co/ff9hwBW6XC. Have you talked more about this anywhere? Which startups have done this? I wanted to read more about it

[Arpit Rai @arpitrai]

@themahavir Thank you @themahavir!

[Arpit Rai @arpitrai]

@themahavir Hello. What’s your take on Acko health insurance? I have Acko for my corporate health insurance and I’m amazed at the ease and speed with which they clear claims. Seriously thinking of porting my personal Rs 50 lakh health insurance policy from Bupa to Acko.

[Arpit Rai @arpitrai]

@BeshakIN Isn't Niva Bupa's Health Companion plan the best for this then? The NCB increases by 20% every claim free year and does not reduce in the future if you make any claims.

[Arpit Rai @arpitrai]

@maccaw Inoreader

[Arpit Rai @arpitrai]

@PositiveGrid I noticed that you guys don't ship to Singapore. Any plans to start shipping there anytime soon?

[Arpit Rai @arpitrai]

@SockClub How many days does delivery take from the day I order for shipping in US? This is not the subscription. I wanted to place an ad hoc order for socks on your website.

[Arpit Rai @arpitrai]

@gomechanicindia Please stop calling, emailing, WhatsApping and SMSing me with reminders about getting servicing done! This is insane.