Rakshith

[Rakshith @arsrakshith]

@excitel_rocks

[Rakshith @arsrakshith]

@excitel_rocks Hi. My excitel wifi connection has been disconnected by the service provider in the month of March 26 and they have taken back my router promising me that they will refund my prepaid amount of Rs 7000. But still now I have not received the refund amount. Pls help

[Rakshith @arsrakshith]

@excitel_rocks As you informed if there is no option for the refund, provide mevthe internet connection. Please inform your service provider to contact me and I will coordinate with them

[Rakshith @arsrakshith]

@excitel_rocks Ok. Please inform the service provider to provide the service by extending the connection period

[Rakshith @arsrakshith]

@excitel_rocks Hi Team. I hope you have understood my problem. I need to get the refund as per my previour conversations with you. Request you to approve the refund at the earliest

[Rakshith @arsrakshith]

@excitel_rocks Any update?

[Rakshith @arsrakshith]

@excitel_rocks Please refund as per this chat from your team

[Rakshith @arsrakshith]

@excitel_rocks Can you share the same information here. Because my refund request is as per your promise. Attached the screenshot

[Rakshith @arsrakshith]

@excitel_rocks Please go through the attached chat with your team

[Rakshith @arsrakshith]

@excitel_rocks I know the policy if the internet disconnected as per my request I cannot claim the refund. But in this case your service provider diconnected the connection and promised me the refund and taken back the router. So this case is beyond the policy. Pls understand the case

[Rakshith @arsrakshith]

@excitel_rocks I hope you can understand. I am claiming refund as per your promise for the disconnection of internet since you are unable to provide the service to my area. Please understand

[Rakshith @arsrakshith]

@excitel_rocks I know the policy. But the service provider taken back the router promising me the refund. Even your team confirmed the refund and I agreed. But now struggling for the refund and you are saying policy. This case is beyond you policy. Your team disconnected connection.

[Rakshith @arsrakshith]

@excitel_rocks Hi. I want to make you understand that, the service provider taken the router back. But now no response from him. As a bonafide company it is your responsibility to refund my amount for the breach of contract. I m getting other replies. But not refund.

[Rakshith @arsrakshith]

@excitel_rocks Also share the call details

[Rakshith @arsrakshith]

@excitel_rocks Can you share what details you have shared? I am not getting my refund. I need the refund.

[Rakshith @arsrakshith]

@excitel_rocks I m waiting from one week from your reply
But still now didn't receive any response. I am repeatedly informing your team that please check my account and usage details. I have also shared the customer care confirmation about disconnectivity of the internet. But still no refund

[Rakshith @arsrakshith]

@excitel_rocks Hi. Not received any call till now. I have provided all the explanations to your team. Just I need the refund.

[Rakshith @arsrakshith]

@excitel_rocks Hi Team. Yesterday I got a call from Excitel customer care asking the clarification on refund. I explained everything with proof. But immediately I received a message in the my excitel app that "We tried to contact you regarding your concern but could not reach you" Please check

[Rakshith @arsrakshith]

@excitel_rocks You can check my complaint id 4843126 for the details and history

[Rakshith @arsrakshith]

@excitel_rocks How can I message directly. Please share the DM id