This is not the first time I have faced such behaviour at this outlet. I have escalated the matter to senior management and expect a proper investigation, accountability, and a written response, rather than a routine apology.
@dominos_india#Dominos#CustomerService#Complaint
@dominos_india@JFLB2B Serious customer-service complaint regarding your Ghitorni Metro Station, Delhi outlet.
Visited on 26 Aug 2026. Staff members Ms. Varsha & Ms. Khushbu were extremely rude and refused to take my order at the counter, repeatedly insisting I order on the app.
I explained that certain offers/menu items visible at the outlet were unavailable online, yet my request was ignored.
After wasting nearly 30 minutes, I had no option but to order through the app. The order then took another 30 minutes and was delivered in bits and pieces.