Asad

[Asad @Asadtmck]

@Acer_India I gave a clear counter-offer and asked you to reduce the price because ₹13,250 is ridiculous when a brand new one is ₹16,999 on Amazon. Your team completely ignored it and refused to listen at all!

[Asad @Asadtmck]

@Acer_India @Acer_India You haven't addressed anything! Asking me to pay ₹13,250 for a replacement when I can buy a brand new one on Amazon for ₹16,999 under an active warranty is a joke. Absolute scam behavior. I will NEVER buy an Acer product again and make sure everyone i know stay away

[Asad @Asadtmck]

@Acer_India @Acer_India Your support team is completely ghosting my emails with zero replies. Today is the 14th day of my ticket so how much time you need ?

[Asad @Asadtmck]

@Acer_India @Acer_India How much more time do you need to reply to a simple request? Because of your delays, I am unable to work properly since my entire work depends on this monitor. Please resolve Ticket #1692946C (NCH Docket #9924361) urgently!

[Asad @Asadtmck]

@Acer_India The quotation of 13250+GST is completely unreasonable when I can get a brand new samemonitor on Amazon for 16999, especially under an active warranty with no physical damage. I've already shared a counter-offer via email—waiting for your team to reply! Ticket #1692946C

[Asad @Asadtmck]

@jha_vinamr16730 @RahullxRaii @Acer_India So this is your empathy or your seriousness? First your team say they will replace the monitor with difference amount and then after sometime they just changes the narrative without any explanation so what is this?

[Asad @Asadtmck]

@jha_vinamr16730 @RahullxRaii @Acer_India @Acer_India obviously you are not taking my issue with empathy because today is the 9th day of my issue and it's not resolved yet and yesterday i sent you guys a email and day before yesterday also still there is no reply from chethan and from your team.

[Asad @Asadtmck]

@RahullxRaii @Acer_India @Acer_India It has been 8 days since this was raised with zero resolution. How much time does it take for a simple replacement under an active warranty? Please resolve Ticket #1692946C (NCH Docket #9924361) immediately!

[Rahul Rai @RahullxRaii]

Hey @Acer_India, posting this for a friend about monitor Service Ticket 1692946C. The technician verified zero outer glass damage, but after a manager’s call, it was marked “CID.” He objected on the job sheet & has video proof. Frustrating. Please investigate & honor warranty.

[Asad @Asadtmck]

@Acer_India ⚠️ Warning: Beware of @Acer_India! Technicians admit your screen has no physical damage on-site, then take a manager's call to falsely tag it as 'CID' to avoid warranty. Shady practices! Ticket #1692946C | NCH Docket #9924361

[Asad @Asadtmck]

@Acer_India ⚠️ Warning: Beware of @Acer_India! Technicians admit your screen has no physical damage on-site, then take a manager's call to falsely tag it as 'CID' to avoid warranty. Shady practices! Ticket #1692946C | NCH Docket #9924361

[Asad @Asadtmck]

@Acer_India ⚠️ Warning: Beware of @Acer_India! Technicians admit your screen has no physical damage on-site, then take a manager's call to falsely tag it as 'CID' to avoid warranty. Shady practices! Ticket #1692946C | NCH Docket #9924361

[Asad @Asadtmck]

@Acer_India @RahullxRaii Please have Chethan call me directly to sort this out under Ticket 1692946C (NCH Docket 9924361).

[Asad @Asadtmck]

@Acer_India @RahullxRaii Your team is sending mixed signals via email: Chethan R previously stated a replacement is possible with a difference amount, but a backend email falsely marked it as chargeable physical damage without addressing the manager coercion caught on video.

[Asad @Asadtmck]

@Acer_India @RahullxRaii Hi, this is Mohd Asad (the actual customer). My original account got suspended, so I am replying from this new account.