@SouthwestAir 30 minutes on hold to speak about my canceled flight #2903. Website still allows me to book for that same flight. You're pushing me to use someone else next time.
A slow-loading page or video increases users’ heart rates by 38% avg. Mobile delays are equivalent to the anxiety of taking a math test, watching a horror movie alone, and worse than the stress experienced by standing at the edge of a virtual cliff https://t.co/2dzRHWsLfJ
Does NoMa mean No Train?- confused traveler on the platform, after screen failed to show that coming up train was just passing through. #userexperience#failure#wmata
Plain language makes miracles. Using bullet points and bolding things that are important. Make copy short and to the point. - Asea G from NAR #websitedesign#websitetips#NARCommDirs