Ashish Saini

[Ashish Saini @Ash_tric24]

I am deeply disappointed with the prolonged and unresolved issue I’ve faced with Wakefit.

On 16th August 2024, I purchased a @WakefitCo Napper L Shape Sofa Set (4 Seater + Left Aligned Chaise) with Ottoman under order number ORDER202408OZAX6s, amounting to ₹62,547. The journey since then has been nothing short of a nightmare:

23rd September: Received an incomplete product.
24th September: Returned the product after a carpenter visit and discussions with the @SupportWakefit team.
October: Promised delivery within 30 days. After multiple follow-ups, the sofa was delayed twice and finally delivered on 14th November, again incomplete.
28th November: Carpenter visit confirmed the issue. I requested a refund.
10th December: Product was picked up after a week’s delay, with a promise of refund initiation in 2 days.
21st December: After 11 days of daily follow-ups, I am still waiting for my refund. Wakefit claims technical challenges, but no concrete action has been taken.
This ordeal has caused immense mental trauma over the past 4 months, affecting me and my family. Despite clear proof of my purchase and email records, Wakefit's lack of accountability and repeated delays in resolving this issue have left me helpless.

I urge Wakefit to prioritize this case and process my refund at the earliest. As a customer who has paid for this purchase using a credit card, the financial burden of EMIs and GST, combined with the stress of non-resolution, is unacceptable.

To the wider consumer community, I hope my story raises awareness about the importance of accountability and responsiveness in customer service.

@JoshiPralhad
@WakefitCo @SupportWakefit @consumerforum_ @jagograhakjago @OrganicConsumer @ConsumerReports @OrganicConsumer @RajGovOfficial @GovernmentIndia @ConsumerHelpNet
#ConsumerRights #CustomerExperience #Wakefit #RefundIssue

[Royal Challengers Bengaluru @RCBTweets]

The boys gave it their all, played bold and did us proud! More photos: http://t.co/RoHDG8ugDi
#CSKvRCB #PlayBold

[Samsung India @SamsungIndia]

Kangana Ranaut & @ManishMalhotra1 made the most of their
#24HoursInParis with the all new #GalaxyS6. Have a look!
https://t.co/kgee6Y5rmX

[Ashish Saini @Ash_tric24]

#IPLFantasy

[Ashish Saini @Ash_tric24]

#IPLFantasy

[Cricinfo @cricinfo]

Yet again, South Africa's World Cup journey ends in heartbreak #CWC15