Aishwarya Biswas

Founder & MD Auli Lifestyle

[Aishwarya Biswas @ashbiswas]

@ElenaBee0 51

[Aishwarya Biswas @ashbiswas]

@Gosleepriya Skin 😅

[Aishwarya Biswas @ashbiswas]

“Always leave space for God to walk into the room.” - Quincy Jones.

Let your destiny unfold. Let the Universe bless you. It's a reminder to step back, avoid overthinking or over-controlling everything, and allow room for magic to take over. ❤️

With the Honourable President of Bharat and Honourable President of Cyprus. Proudly representing Indian Ayurveda for my country. We are ready for the world. Jai Hind. 🇮🇳 🇨🇾

[Aishwarya Biswas @ashbiswas]

@gucci This is a public call-out for Gucci and their India operations.
I spent ₹1.5+ lakhs on a bag from your Kolkata store. Not casually. Not impulsively. This was money I worked for, saved for, and chose to spend because I believed in what your brand stands for.
What I got in return was a product that started deteriorating far too quickly — fading canvas, worn-off print, and visible discoloration in the leather and stitching. This was not “aging.” This was poor quality.
But what’s worse than the product is everything that came after.
On 3rd January 2026, I handed over my bag to your store for repair. What followed was not “luxury service.” It was four months of delay, deflection, and complete lack of accountability.
I was discouraged from even submitting the bag.
I was told it would be sent abroad with no clarity.
Then I received no updates for over a month.
Every response came only after I chased repeatedly.
Then came the pricing drama.
₹18,000 → suddenly ₹27,000.
No explanation. No ownership of the issue.
And after FOUR MONTHS of waiting, I was told:
You cannot fix the bag.
Only minor leather cleaning is possible.
So let’s be very clear about what this experience actually was:
You sold a ₹1.5 lakh product that did not hold up.
You took four months of my time.
You attempted to charge me ₹27,000 more.
And in the end, you delivered no real solution.
This is not inefficiency. This is unacceptable.
As a business owner myself, I cannot comprehend this level of disregard. If even one customer is unhappy with a product I sell, I take it seriously. That is the bare minimum of responsibility.
Here, there was none.
To anyone considering buying from Gucci in India understand this clearly:
The brand experience ends the moment you pay.
After that, you are on your own.
And that is not luxury. That is a failure of both product and service. Today, finally on 21st May 4.5 months I got my bag back…in the same distorted, dirty and bled condition.

[Aishwarya Biswas @ashbiswas]

@gucci
Thank you #GUCCI. Your manufacturing defect has now officially become my problem. Details in comments.

[Aishwarya Biswas @ashbiswas]

@gucci
Thank you #GUCCI. Your manufacturing defect has now officially become my problem.

[Aishwarya Biswas @ashbiswas]

Spent ₹1.5+ lakhs on a bag from Gucci.
Within months:
• Canvas faded
• Logo wore off
• Leather discolored
Gave it for repair on Jan 3
4 MONTHS of silence, chasing & estimates (₹18K → ₹27K), and finally:
Read in comments!

#Gucci #GucciIndia #LuxuryFail

[Aishwarya Biswas @ashbiswas]

I genuinely need to know if this is normal for luxury brands now, because my experience with Gucci has been so bad that I actually regret making the purchase.
About 2 years ago, I bought a white canvas Gucci tote from their Kolkata store for a little over ₹1.5 lakhs. For some people maybe that’s normal money, but for me it absolutely was not. I run a startup, and buying something like that was a huge decision. It was one of those purchases you justify to yourself for months because you believe you’re paying for quality, craftsmanship, and a certain standard of service.
It also happened to be the most expensive bag I own.
So obviously I used it carefully. Yes, I used it regularly, for work, travel, vacations, carrying my laptop etc. because what exactly is the point of buying a bag if you’re too scared to use it? But I took care of it because I valued it a lot.
Very quickly, I noticed the canvas fading. The Gucci print itself started wearing off in patches. The leather started discoloring strangely around the stitching and edges. And before anyone says “that’s normal wear and tear,” no, it isn’t. I own multiple luxury and premium bags and I have NEVER seen this kind of deterioration happen this quickly.
Still, I gave the brand the benefit of the doubt.
On January 3rd, 2026, I took the bag to the Gucci store hoping they would help fix or restore it. The welcome was amazing initially, of course, because I had all the original packaging, invoices, authenticity, etc.
But the moment the repair conversation started, it honestly felt like they were trying to discourage me from leaving the bag there at all.
They told me it would have to be sent abroad somewhere for inspection, that the process would take forever, that I should think carefully before submitting it, etc. Basically every possible warning except actual reassurance.
But what option did I have? I’m obviously not going to hand over a ₹1.5 lakh luxury bag to some random local cleaner.
So I left it with them.
Then complete silence.
One month passed. Then more. I emailed asking for updates and barely got responses. Only after sending a much sterner follow-up did they suddenly reply saying my bag was being “scrutinized.”
Then came the repair estimate.
₹18,000.
At that point I was already irritated because why am I paying this much to fix issues that honestly should not even happen on a bag at this price point? But fine. I agreed because I wanted the bag back in usable condition.
Then after more waiting, they called again.
Now suddenly it was ₹27,000.
Again, I agreed because by this point I just wanted the situation over with.
And THEN after almost FOUR MONTHS of this process they finally tell me they cannot actually repair the canvas/body of the bag at all. They can only clean “some parts of the leather.”
That was the moment I completely lost faith in this brand.
You mean to tell me:
• You sold me a ₹1.5 lakh bag that deteriorated abnormally
• Took 4 months of my time
• Kept changing the pricing
• Made me chase you endlessly
• And in the end the actual issue cannot even be fixed?
What exactly am I paying for here besides a logo?
What bothered me even more was the complete lack of ownership. At no point did anyone genuinely sound concerned. At no point did anyone acknowledge how ridiculous this experience was.
And maybe this hit me harder because I run a business myself. If even one customer complains about quality in one of our ₹700 skincare products, I lose sleep over it. Because if someone spends their money on your brand, you owe them accountability.
But this experience honestly felt like once Gucci got the payment, the relationship was over.
Luxury pricing.
Zero luxury accountability.
I finally told them to return my bag because at this point I genuinely do not trust them with it anymore.
I don’t even know if I’m angry, disappointed, embarrassed, or just exhausted.
But I do know this:
I will never look at luxury branding the same way again.

[Aishwarya Biswas @ashbiswas]

Spent ₹1.5+ lakhs on a bag from Gucci.
Within months:
• Canvas faded
• Logo wore off
• Leather discolored
Gave it for repair on Jan 3
4 MONTHS of silence, chasing & estimates (₹18K → ₹27K), and finally:
Read in comments!

#Gucci #GucciIndia #LuxuryFail

[Aishwarya Biswas @ashbiswas]

Anyone can help me with a senior official of @TheOfficialSBI please.

[Aishwarya Biswas @ashbiswas]

Can someone tell me why even after a court order and police intervention @TheOfficialSBI ans @bandhanbank_in are not returning my money which was siphoned from me by scammers. #cybercrime dept of 🇮🇳 has put on hold. Please help!!! @KolkataPolice @bidhannagarpc @cybercrime

[Aishwarya Biswas @ashbiswas]

@LimGuiSheng @Canon_India @CanonUSA @CanonUSAimaging @Canon @CanonCanada @CanonMexicana @CanonEMEApro Love it!

[Aishwarya Biswas @ashbiswas]

@bidhannagarpc

[Aishwarya Biswas @ashbiswas]

More than the guy who hit my car (if anyone cares to see the CCTV, as clearly the cops are not ready to help) I was appalled at the state of these two traffic police. Gutka chewing, no name badges, refusing to help and talking like this with someone already harassed. Bidhannagar.

[Aishwarya Biswas @ashbiswas]

@UberINSupport Shared

[Aishwarya Biswas @ashbiswas]

And then this Uber driver. @Uber_India he drove rash, made weird noises, made multiple calls too!

[Aishwarya Biswas @ashbiswas]

HARASSMENT POST: Is its a crime to be a citizen of this city Kolkata PoliceKolkata Traffic PoliceMamata Banerjee and all others who are in charge of women safety and policy. @KolkataPolice @CPKolkata @MamataOfficial @KPDetectiveDept @sujitboseaitc @MayorKolkata @FirhadHakim

[Aishwarya Biswas @ashbiswas]

@iamsrk how do you do this to a whole generation? #AskSRK 😆

[Aishwarya Biswas @ashbiswas]

@AuliLifestyle loves you! #skincare #skincaretips @namitathapar <3