@zomato@zomato your delivery agent waited to tell the entire order is ruined, but there is no way to get through to a human and your AI fails to identify a head from a tail - kindly chuck that out and deal with customers directly .. the restaurant was also not responding to calls
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@SwiggyCares I had a discussion with a member of your escalation desk and was offered a compensation of inr 120 though it's not added on my account. Please check @SwiggyCares
@Swiggy@SwiggyCares ? Impossible to chat with an agent? The restaurant and delivery partner have no idea about this order .. it's funny how much you trust a nimwit bot that can't understand anything ..
@harshamjty@nandanreddy@rahuljaimini@SwiggyCares Here's a nice video detailing how brilliant the overall experience is.. wound'nt hesitate to fire the ux and cx designers for this if spines were still a thing.
@harshamjty@nandanreddy@rahuljaimini@SwiggyCares The restaurant has not accepted the order, the delivery agent reached the restaurant and was told they don't have the order and even he is unable to reach your team!! Classic case of how companies collapse.