@iFit and @norditrack are a sham. We purchased the $2.5K equipment 2 years ago in February. For the last year, I have been struggling with issues related to iFit not working with the equipment.
After paying $300 for service, they still have not fixed it!
I am sorry that I have to resort to the social media, because I don't know what else to do!
(BTW: I warned the "supervisor" that I would do this if they don't respond, so this should not be a surprise to them!)
@iFit and @norditrack are a sham. We purchased the $2.5K equipment 2 years ago in February. For the last year, I have been struggling with issues related to iFit not working with the equipment.
After paying $300 for service, they still have not fixed it!
Reason:
* They don't have a customer support phone listed.
* Everything is through the website
* When you get hold of someone, they are very rude & non-helpful
* They offload their support to a non-existent 3rd party provider.