RA

Tax paying citizen of India | Cyclist 🚴 | Learner - Geo politics

[RA @ask_apurv]

@SwiggyCares @Swiggy The order was mishandled during delivery, leading to a spillage issue where entire food pkg was damaged & unusable upon arrival. This had not only caused inconvenience but also rendered the order completely unfit for consumption.
The delivery partner’s behavior was unprofessional

[RA @ask_apurv]

@Swiggy @SwiggyCares I've sent an email to [email protected] for raising an issue with my latest order but unfortunately I haven't heard back. I need a human to address the issue not a bot.

[RA @ask_apurv]

@SwiggyCares Do you know that you have a broken system? Your DM is not getting loaded. No worries, I've already shared the order id and attached the images of how my food got delivered by your delivery partner. Do you need any further details?

[RA @ask_apurv]

@SwiggyCares Unable to share the details in DM.

[RA @ask_apurv]

@SwiggyCares SPILLAGE ISSUE | ORDER #237021895660319

[RA @ask_apurv]

@Anveshan_farms is there any operational team that can help on this?

[RA @ask_apurv]

@Anveshan_farms can you share an update on my order id 505517?
It has been reached to the nearest hub for more than 2 days which is barely 3 KMs away from my location and it's still not delivered.
I'm seriously having a hard time getting my order delivered using your app.

[RA @ask_apurv]

Worst support @Anveshan_farms. Government officials respond quicker than @Anveshan_farms. Worst experience.

[RA @ask_apurv]

@JioCare will you be able to resolve this prolonged issue? The 3-day internet outage situation is nothing less than mental harassment. Have made numerous calls to support but seems like the support team is not in a position to help customers. Is this how you run the company?

[RA @ask_apurv]

@JioCare did your team get a chance to work on this prolonged issue?

[RA @ask_apurv]

@JioCare Can you define; what "some time" means to jio support? it has already been 3 days and your "some time" is not clear to me. The situation is nothing less than mental harassment to customers.

[RA @ask_apurv]

@JioCare did your team get a chance to work on this prolonged issue?

[RA @ask_apurv]

@JioCare my internet is down for more than 24 hours. can I have an ETA for issue resolution? Made multiple calls to support but no luck. And some of your support reps seriously need training on, how to address customer queries?

[RA @ask_apurv]

@JioCare The site engineer didn't show up during the scheduled time window, as expected from Jio support.
Is there any SLA for outage related issues? Any escalation matrix? This shows the competency of support management.

[RA @ask_apurv]

@JioCare Site engineer visits have been rescheduled multiple times. There is no update from the site engineer even though the visit is scheduled between 7:30 to 8:30 PM today. See attached.

[RA @ask_apurv]

@JioCare I regret my decision to choose jio airfiber connection. This is by far the worst support centre which literally doesn't care about customers. Can't trust this service anymore to work from home. Even the local service providers have better SLA and turnaround time.

[RA @ask_apurv]

@JioCare my internet is down for more than 24 hours. can I have an ETA for issue resolution? Made multiple calls to support but no luck. And some of your support reps seriously need training on, how to address customer queries?

[RA @ask_apurv]

@JioCare More than 36 hours of internet outage is not at all acceptable.
There is literally no accountability from Jio Airfiber support team. Service engineer visit was scheduled today between 3-4 PM IST but still no one has visited. Support keeps repeating same ans as if they are AI bots

[RA @ask_apurv]

@JioCare Not sure if the issue is big enough that it takes more than 24 hours for resolution. Appreciate if you can share an ETA for resolution.

[RA @ask_apurv]

@kathiyawadiii Tragic. Prayers for the ones affected🙏

[RA @ask_apurv]

@rajnathsingh जय हिन्द 🇮🇳

[RA @ask_apurv]

@kathiyawadiii Jai Hind 🇮🇳