Yoco Support

You came to the right place for customer care. Tell us what you need, we're here to help you.

[Yoco Support @Ask_Yoco]

@DarthVader_sa Hi Andile, we hear your frustration and we’re really sorry about this - it’s definitely not the experience we want for you. Please DM us your business name and the email linked to your Yoco profile so we can check your verification and help you move forward.

[Yoco Support @Ask_Yoco]

@BlackMajorSA Hi there, we’re really sorry to hear this - that’s not the experience we aim to provide. We understand how frustrating this is. Please DM us your details so we can look into it and help get it sorted as quickly as possible. We’ll stay with you until it’s resolved.

[Yoco Support @Ask_Yoco]

Welcome! If you've tweeted us a query, we'll do our best to get back to you as quick as we can.

In the meantime, we've put together a guide of all the different ways we can help you here: https://t.co/BbNLnyOw9M

[Yoco Support @Ask_Yoco]

@GerhiJvV Hi Gerhi, we’re glad to hear you were assisted efficiently over the phone 🙏 We’re sorry your earlier experience with our support channels left you frustrated. Thank you for sharing this feedback. We’ll make sure it’s passed along so we can improve.

[Yoco Support @Ask_Yoco]

@GerhiJvV Hi Gerhi, thank you for letting us know. We're sorry for the delay—this isn't the experience we want for you. Please DM us your business name or the one you signed up with so we can follow up right away.

[Yoco Support @Ask_Yoco]

@bronferris @Yoco_ZA Hi Bronwayne, thanks for reaching out! We’re aware that you’re currently unable to transact. Our team is actively investigating this as a priority. Please do not restart your devices in the meantime, as this won’t resolve the issue.

[Yoco Support @Ask_Yoco]

@K_S007 Hi there, we're sorry for the experience and would like to help fix this as quickly as we can. Please could you send us a DM with your card machine's serial number, along with your contact details and business name, and we can then check on this for you.

[Yoco Support @Ask_Yoco]

@Stephen4bhs Hi Stephen, we've responded to you via DM. Please check your inbox for an update.

[Yoco Support @Ask_Yoco]

@Stephen4bhs Hi Stephen, we've responded to you via DM, please check your inbox.

[Yoco Support @Ask_Yoco]

@iam_keoa @Yoco_ZA Hi Keoagile, We've responded to you via DM, please check your inbox.

[Yoco Support @Ask_Yoco]

Our transactions are fully back online and the outage has been resolved. We apologise for the inconvenience caused.

[Yoco Support @Ask_Yoco]

@Luhan_Swart Hi there, thanks for reaching out. Yoco is always investigating new ways to help the self-employed get paid. While this isn't on the plan for right now, it's definitely something we will look into in the future. We love collaborating with our customers so keep the ideas coming.

[Yoco Support @Ask_Yoco]

@hijabi_snxper Hi There, we're sorry for missing your message. We charge a transaction rate every time you transact and not when you do a refund. You can find out more about our refund process here: https://t.co/7J8oE179QQ

[Yoco Support @Ask_Yoco]

@bomza_mafanya @Yoco_ZA We do appreciate your concerns and take your feedback seriously, so if you have anything on this please send us a DM.

[Yoco Support @Ask_Yoco]

@bomza_mafanya @Yoco_ZA Hi there, we appreciate your feedback and our goal is always to create accessibility with our card machines. Due to a few factors, we've taken the decision to increase prices. We do believe that our prices still create accessibility as the cost of the machine is a once-off cost.

[Yoco Support @Ask_Yoco]

@JimmyGweba Hi Jimmy, we're sorry for missing this! Our Neo Touch is a standalone card machine that fits in the palm of your hand. It allows you to accept payments in seconds. Pairing to a phone or tablet is not needed. Find out more at https://t.co/L98Yt3yJwn

[Yoco Support @Ask_Yoco]

@jacovirus Hi Jaco, we're sorry for missing your message. We see that our team has responded and assisted you on our main Twitter page. Please don't hesitate to reach out if you need assistance with anything else.

[Yoco Support @Ask_Yoco]

@MokoneGalalets2 Hi Mokone, we're so sorry we missed this! Let us know if you may still need our assistance or send us a DM with the details- we would be happy to check on your request for you.

[Yoco Support @Ask_Yoco]

@NdabenhleAndile @Yoco_ZA Hi Andile, we're sorry for missing your message. We see that our team has assisted you on our main Twitter page. Please do let us know if you may still need assistance and we'd be happy to help.