Blockchain Support

Official @Blockchain Support • Submit tickets at • We will never DM you • Never share your Secret Recovery Phrase

[Blockchain Support @AskBlockchain]

🚨 We’ve refreshed our look. Brands evolve, and so do we 🚨

You may’ve notice:

🔴 A new red identity
✍️ Updated fonts, icons & illustrations
— More flexible use of “.com”

We’re still https://t.co/hqcKstQvLT, just easier to spot, remember, and recognize.
You can expect to see these updates reflected across our app, website, emails, and social channels. These changes are part of our official brand evolution and should not be confused with fraudulent activity.

If you ever suspect fraud, please remember: Blockchain will never DM you or call you. For official support, submit a ticket at https://t.co/osuKmeP0lH

[Blockchain Support @AskBlockchain]

@FridaRc Hi there!
Thank you for reaching out.
We’ve checked this on our end and can confirm your request has now been addressed. We’re truly sorry for any inconvenience caused along the way.
Please let us know if you have any other questions or concerns!
Best,
Blockchain Support

[Blockchain Support @AskBlockchain]

@AyeolowoH Hello @AyeolowoH,

Having checked the information on our end, we can confirm that your inquiry #6448386 has already been addressed. Please let us know if you have any other questions or concerns!

Best, Blockchain Support

[Blockchain Support @AskBlockchain]

🔑 Thinking of resetting your password? Read this first:

• Password resets restore access to your custodial Trading Account
• DeFi wallets are accessed using a Recovery Phrase, not a password
• A password reset does not restore access to the DeFi wallet you had before

Saving your Recovery Phrase lets you reconnect that wallet later.

Learn more: https://t.co/lVsqOTxA7t

[Blockchain Support @AskBlockchain]

Hi,

We’re really sorry to hear about your experience and understand how upsetting this situation must be.

To help us better understand what happened and investigate further, please share your support ticket number with us. If you haven’t created one yet, you can submit a request here: https://t.co/LW7JLvzUcU

Once you have a ticket number, send it to us and we’ll take a closer look into your case.

Best regards,
Blockchain Support

[Blockchain Support @AskBlockchain]

Hi,

We understand how frustrating restoring your account can be, and we want to help you with this.

In order to locate your account, could you please share your support ticket number so we can check the status of your request? If you don’t have one yet, kindly submit a ticket at https://t.co/xT3hlwjlZc so our team can assist you.

Best regards,
Blockchain Support

[Blockchain Support @AskBlockchain]

Hi Obinna,

Thank you for complying and we appreciate you working with us through this. We want to inform you that we have processed your request for your custodial account and updates were provided to your ticket #6773958.

Please check your email linked to this and reply to us if you have additional concerns. We're always here to help.

Kind regards,
Blockchain Support

[Blockchain Support @AskBlockchain]

Hi,

We're sorry to hear that your deposit has yet to be completed and we want to make sure that this is addressed.

In order to do this, please provide your ticket number so that we can locate your account. Alternatively, you may submit a ticket at https://t.co/osuKmeP0lH so that we can further review your concern.

Best regards,
Blockchain Support

[Blockchain Support @AskBlockchain]

💰Need to cash out from your https://t.co/KhXBh48fRM Account to a card?

Our step-by-step guide walks you through supported methods, limits, and what to check if you experience any issues .

Read here: https://t.co/mGxzScb6y1

[Blockchain Support @AskBlockchain]

Hi,

Thank you so much for your patience while we resolve your concern.

Through your cooperation, we have now completed our process and have provided you an update by email regarding your ticket 6450161.

Please check your inbox and let us know if you have any other questions.

Kind regards,
Blockchain Support

[Blockchain Support @AskBlockchain]

🚨 We’ve refreshed our look. Brands evolve, and so do we 🚨

You may’ve notice:

🔴 A new red identity
✍️ Updated fonts, icons & illustrations
— More flexible use of “.com”

We’re still https://t.co/hqcKstQvLT, just easier to spot, remember, and recognize.
You can expect to see these updates reflected across our app, website, emails, and social channels. These changes are part of our official brand evolution and should not be confused with fraudulent activity.

If you ever suspect fraud, please remember: Blockchain will never DM you or call you. For official support, submit a ticket at https://t.co/osuKmeP0lH

[Blockchain Support @AskBlockchain]

Hello Obinna,

Thank you for following up.

To clarify, we can only process a refund if the funds are held in the Trading account (custodial account) which is what we already processed. Please note that only a wallet owner has access and full control over the DeFi wallet (non-custodial), and any funds held inside it.

By design, we don't have access to users non-custodial Defi wallets, or funds. This means only you can move those assets by logging in to your Wallet using your email/wallet ID with your Password or 12 word phrase.

Feel free to let us know if you have any other questions. 

Kind Regards,
Blockchain Support

[Blockchain Support @AskBlockchain]

Hi Abdo,

We're sorry to hear you're having trouble reaching our support team!

Here's how to contact our support:

On the web: Make sure you are signed in to your account first, then look for the discussion bubble icon at the bottom right of the page, click on it to create a support ticket directly from there.

On the app: Head to your Trading tab, scroll down and you'll find the Support Center from there you can easily create a ticket.

Once your ticket is created, please share the ticket number here so we can follow up. We're here to help!

Best regards,
Blockchain Support

[Blockchain Support @AskBlockchain]

Hi!

Thanks for reaching out. We apologize for the experience you’ve having with the withdrawals and want to look into this further. Since we cannot find an account linked to your review, please visit https://t.co/osuKmeOsw9 to open a support request. If you already have a ticket number, please include it in an update to this review so our team can look properly into your case.

Best regards,
Blockchain Support

[Blockchain Support @AskBlockchain]

Hi Abdo!

Thanks for reaching out. We apologise for the experience you’ve had with your credentials and want to look into this further. Since we cannot find an account linked to your review, please visit https://t.co/osuKmeOsw9 to open a support request. If you already have a ticket number, please include it in this thread, so we can look into it properly.

Best regards,
Blockchain Support

[Blockchain Support @AskBlockchain]

@_AdamsDavid_ @blockchain Hello Adam David,

We’re here to help. Please submit a support ticket via https://t.co/hsdnfcXUMD and share your ticket number with us here. We’ll make sure to follow up with you promptly.

Best regards,
Blockchain Support

[Blockchain Support @AskBlockchain]

@bigGRACE_ Hi,

Thank you for your patience while we're looking into your case. Our team has reviewed your ticket and reached out to you on your email linked to ticket 6450161.

If you have any questions, feel free to let us know.

Kind regards,
Blockchain Support

[Blockchain Support @AskBlockchain]

Hi Lucas,

We’re sorry to hear you’ve had a difficult experience with your funds, and want to make things right. Unfortunately, we couldn't locate an account with your current details. To help us look into it properly, please submit a ticket at https://t.co/osuKmeOsw9 or update your review with an existing ticket number. We’re committed to resolving this for you as quickly as possible.

Best regards,
Blockchain Support

[Blockchain Support @AskBlockchain]

Hi Abdo,

We are sorry for the trouble you're experiencing. We weren’t able to locate your account using the username provided.

If you haven’t already, please submit a support ticket at https://t.co/xT3hlwjlZc and share your ticket number here so we can look into this for you. We are here to help !

Best regards,
Blockchain Support

[Blockchain Support @AskBlockchain]

Hi,

We’re really sorry to hear about your experience. We understand how concerning this situation must be.

Our team has already responded to you on your support ticket #6160111. Kindly check your inbox for the latest update, as all details and next steps have been shared there.

If you have any additional details or updates, please make sure it with us. We will be happy to assist you.

Kind regards,
Blockchain Support

[Blockchain Support @AskBlockchain]

Hi,

Thank you for raising this!

We’ve pinged our team regarding your withdrawal. We’ll review it and get back to you with an update as soon as possible here and in your email adress linked to ticket #6447792. We appreciate your patience in the meantime.

Best regards,
Blockchain Support

[Blockchain Support @AskBlockchain]

Good news!

We’ve reviewed your case under ticket #6447792, and there is now an important update available for you.

Please check your inbox as soon as possible for the latest information regarding your request. If you have any further questions or need additional assistance, feel free to reply here, we’re here to help.

Thank you for your patience while we worked on this.

Best regards,
Blockchain Support