Ask Citi

Official US Customer Service @Citi @Citibank. We're here 9am-10pm ET to help our customers. Don’t tweet personal account info. COVID-19 info:

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@Himskiii96 We look forward to hearing back from you to see how we can help. ^Tea https://t.co/gvC4jAOA9c

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@CheechShark Hi there, you are still welcome to DM us more details if help is still needed. ^Tea https://t.co/gvC4jAOA9c

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@metsfaninCA Hi Jeremy, are you receiving an error message, if so please message us the exact error message. ^Tea https://t.co/gvC4jAOA9c

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@Himskiii96 Hi there, we regret to see this, have you been provided with a time frame for the review to be complete? ^Tea https://t.co/gvC4jAOA9c

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@windley Hello Phil. Thank you for reaching out. I apologize about your online experience. I’d like to see how we can help. Could you please DM us your card type (Double Cash card, Costco, Best Buy, etc.)? Do not include any account numbers or PINs. Thanks. ^Joseph https://t.co/gvC4jAOA9c

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@JTFRanchTX Hello! Reach back out if you still need our help. Have a great day. ^Gretchen https://t.co/gvC4jAOA9c

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@BladeAddiction Hello, we're sorry to hear this. Please send us a message if anything is needed. For privacy do not include any account numbers or PIN's here. ^Larissa https://t.co/gvC4jAOA9c

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@Cherrygirlnic Hello. Thank you for reaching out. I’d like to see how we can help. To better assist, could you please DM us your card type (Double Cash card, Costco, Best Buy, etc.) with the country it was opened in? Do not include any account numbers or PINs. Thanks. ^Joseph https://t.co/gvC4jAOA9c

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@iamboku Hello. We haven’t heard back from you and just wanted to see if were able to have your concern addressed. Please DM us if you still need assistance. Thanks. ^Joseph https://t.co/gvC4jAOA9c

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@JTM777CR7 Hello JD. We just wanted to check in to see if you’re still experiencing any issues. Please DM us if you still need assistance. Thanks. ^Joseph https://t.co/gvC4jAOA9c

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@IMthtluckylady Hello, we apologize for the inconvenience. Please send us a message if any assistance is needed. For privacy do not include any account numbers or PIN's here. ^Larissa https://t.co/gvC4jAOA9c

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@Alexandriathink Hi Alexandria, we're happy to take a look and see how we can help. Please give us a call or send a DM for assistance. For privacy do not include any account numbers or PIN's here. ^Larissa https://t.co/gvC4jAOA9c

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@yunyun198606 Hello, Shuyun! We saw your mention and it concerns us. Please send us a DM with your account type and the country it was opened in? No account numbers or PINs. https://t.co/gvC4jAOA9c

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@TexasT2u2 Hello tomf, we did not hear back from you. If assistance is still needed, please DM us. Thank you! ^Ana https://t.co/gvC4jAOA9c

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@olag42127691 We cannot assist as it's not the Citibank mobile app. Please contact the Citi account owner for wire instructions and/or contact your bank institution if further assistance is needed completing the transfer. ^Ana https://t.co/gvC4jAOA9c

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@j_margs Hello, Jaclyn. We saw your mention and it concerns us. Can you send us a DM with your account type and the country it was opened in? No account numbers or PINs. ^Gretchen https://t.co/gvC4jAOA9c

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@olag42127691 An intermediary bank may still be needed for an international wire transfer. Hope this helps! ^Ana

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@BlindedBite Hi there, I wanted to check back in and make sure there was nothing we can do to help. Feel free to DM us if you need assistance. ^Johnny https://t.co/gvC4jAOA9c

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Hello Sieperda. Thank you for your reply. We'd be happy to schedule a callback to capture a formal complaint. If you’d like to set up a call, please DM us your full name as it appears on the account and a phone number, we can reach you at. Also, select a timeframe and date that works best for you:

10am-11am ET (tomorrow)
2pm-3pm ET (tomorrow)
4pm-5pm ET (tomorrow)
5pm-6pm ET

Thanks. ^Joseph

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@JTFRanchTX Hello! We saw your comment and it concerns us. Please send us a DM with your credit card account and the country it was opened in. No account numbers or PINs. ^Gretchen https://t.co/gvC4jAOA9c