AskClaim Chat

[AskClaim Chat @AskClaimChat]

Hello Fenix, we apologize for the inconvenience caused by, Kindly follow back and DM your reachable phone number for further Assistance. Thank you

[sneakfenix @sneakyfenix]

@westelm bought a $700 fixture from yall. 1 of my globe bulbs broke & you’ve discontinued the fixture. On top of that you have no replacement for the glass globe & you’ve made your glass globes custom and I can’t find a replacement anywhere. Incredibly frustrating!

[AskClaim Chat @AskClaimChat]

Hi there, apologies for the inconveniences caused. Kindly follow back so we can assist you further via DM. Thank you

[AskClaim Chat @AskClaimChat]

@brandonpaul22 Hi there, apologies for the inconveniences caused. Kindly follow back so we can assist you further via DM. Thank you

[AskClaim Chat @AskClaimChat]

@Paul_VonChamier Hi there, apologies for the inconveniences caused. Kindly follow back so we can assist you further via DM. Thank you

[AskClaim Chat @AskClaimChat]

@Paul_VonChamier @WestElmHelp Hi there, apologies for the inconveniences caused. Kindly follow back so we can assist you further via DM. Thank you

[AskClaim Chat @AskClaimChat]

Hi there, apologies for the inconveniences caused. Kindly follow back so we can assist you further via DM. Thank you

[Melissa Aitken @UKKitty84]

@westelm - bought your mid century dining table last October. Noticed a huge chip out of it yesterday and your customer service department is refusing to do anything about it. Could not be more disappointed with the quality of your furniture.

[AskClaim Chat @AskClaimChat]

Hi there, apologies for the inconveniences caused. Kindly follow back so we can assist you further via DM. Thank you

[oscar frias @_frix_]

Having spent hundreds of hours interacting with capable LLMs to write code and answer complex questions (Claude, Chat GPT), it is very disappointing to send a carefully curated prompt to an "AI" assistant that can only answer pre-written questions, like @westelm's :sigh:

[AskClaim Chat @AskClaimChat]

@_frix_ Hi there, apologies for the inconveniences caused. Kindly follow back so we can assist you further via DM. Thank you

[AskClaim Chat @AskClaimChat]

Hello @Biscuit_Banditt, we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the issue raised. Please follow back and DM your reachable number and order number we connect you with an agent who can assist. Thank you

[Biscuit Bandit @Biscuit_Banditt]

Fuck @westelm worst customer service in the world. Disgusting behavior out of this ‘company’

[AskClaim Chat @AskClaimChat]

@Biscuit_Banditt Hello @Biscuit_Banditt, we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the issue raised. Please follow back and DM your reachable number and order number we connect you with an agent who can assist. Thank you

[AskClaim Chat @AskClaimChat]

Hello Kelly, we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the issue raised. Please follow back and DM your reachable number and order number we connect you with an agent who can assist. Thank you

[Kelly Polanco @polancokellym]

@WilliamsSonoma your vendor said the @westelm couch I bought has 4 defective cushions. 66% defective. 6 weeks to review the couch. Now I should wait to have new cushions sent? And you refuse to refund my money? Terrible quality and customer service. Do the ETHICAL thing. Refund!

[AskClaim Chat @AskClaimChat]

@polancokellym Hello Kelly, we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the issue raised. Please follow back and DM your reachable number and order number we connect you with an agent who can assist. Thank you

[AskClaim Chat @AskClaimChat]

Hello Kelly, we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the issue raised. Please follow back and DM your reachable number and order number we connect you with an agent who can assist. Thank you

[Kelly Polanco @polancokellym]

@westelm your vendor said the couch I bought has 4 defective cushions. 66% defective. 6 weeks to review the couch. Now I should wait longer to have new cushions sent? And you refuse to refund my money? Terrible quality and customer service. Do the ethical thing. Give me my money!

[AskClaim Chat @AskClaimChat]

@polancokellym Hello Kelly, we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the issue raised. Please follow back and DM your reachable number and order number we connect you with an agent who can assist. Thank you

[AskClaim Chat @AskClaimChat]

@AreliMVergara Hello Areli, we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the issue raised. Please follow back and DM your reachable number and order number we connect you with an agent who can assist. Thank you

[AskClaim Chat @AskClaimChat]

Hello Leo, we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the issue raised. Please follow back and DM your reachable number and order number we connect you with an agent who can assist. Thank you

[AskClaim Chat @AskClaimChat]

@leo_marmentini Hello Leo, we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the issue raised. Please follow back and DM your reachable number and order number we connect you with an agent who can assist. Thank you

[AskClaim Chat @AskClaimChat]

Hello @talk2jomaude, we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the issue raised. Please follow back and DM your reachable number and order number we connect you with an agent who can assist. Thank you

[Jo-Ann Maude @talk2jomaude]

@westelm when is my order being delivered? No updates - other than I should hear from someone in 3 to 5 days- , which was on January 27th. Plus, 3 follow-ups to your "non" customer service department. #epicfail

[AskClaim Chat @AskClaimChat]

@talk2jomaude Hello @talk2jomaude, we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the issue raised. Please follow back and DM your reachable number and order number we connect you with an agent who can assist. Thank you

[AskClaim Chat @AskClaimChat]

Hello Jo-Ann, we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the issue raised. Please follow back and DM your reachable number and order number we connect you with an agent who can assist. Thank you

[Jo-Ann Maude @talk2jomaude]

@westelm when is my order being delivered? No updates - other than I should hear from someone in 3 to 5 days- , which was on January 27th. Plus, 3 follow-ups to your "non" customer service department. #epicfail