AskTracFone

This is the official help page for TracFone. We're here from 8am-12am EST daily. Tweet us your questions!

[AskTracFone @AskTracFone]

@SurrealBrain For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. ^RS

[AskTracFone @AskTracFone]

@SurrealBrain We are sorry to hear that. You can check your balance by texting the word Balance to 611611. You can also add/buy a plan by text the word Add or Buy to 611611. If you need assistance, feel free to chat with us at link https://t.co/145TZlEQlY. ^RS

[AskTracFone @AskTracFone]

@WriterWeegs For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. ^RS

[AskTracFone @AskTracFone]

@WriterWeegs We're sorry to hear that. Let us try helping you to retrieve those messages. Please chat with us at https://t.co/145TZlEQlY so we can provide a concrete resolution. ^RS

[AskTracFone @AskTracFone]

@potomacripper I'm really sorry for the inconvenience we may have caused you. Please chat with us at https://t.co/145TZlEQlY for further assistance. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. To view our self-service menu, text Help to 611611. Thanks. ^ML

[AskTracFone @AskTracFone]

@GreggVeach For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you. ^ML

[AskTracFone @AskTracFone]

@GreggVeach You might still have a few days when you started the Auto-Refill. You don't have to worry because you will not lose 4 days of service. The additional 30 days will add up starting on your service end date. For more information, please chat with us at https://t.co/145TZlEQlY. ^ML

[AskTracFone @AskTracFone]

@MastaOfMp3s I apologize for the trouble you're going through. Please chat with us at https://t.co/145TZlEQlY for further assistance. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. To view our self-service menu, text Help to 611611. ^ML

[AskTracFone @AskTracFone]

@GotPassport Unfortunately, we don't offer international SMS yet. If you have other questions or concerns, chat with us at https://t.co/145TZlEQlY. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. To view our self-service menu, text Help to 611611. ^ML

[AskTracFone @AskTracFone]

@lotsoorcain We're sorry to hear that. Please chat with us at https://t.co/145TZlEQlY or text the word HELP to 611611 so we can provide a concrete resolution. We
are available Monday-Sunday from 8:00 AM to 11:45 PM EST. ^RS

[AskTracFone @AskTracFone]

@Possumism We apologize for the inconvenience. We will need to determine the root cause why you cannot use the promo code. Please send us a private message in our Twitter page. You may also chat with us at https://t.co/145TZlEQlY or text Help to short code 611611. ^RG

[AskTracFone @AskTracFone]

@ERANGELC If you have any further questions or concerns, please chat with us at https://t.co/145TZlEQlY or text the word Help to short code 611611. For your convenience, our representatives are available Mondays to Sundays from 08:00 AM to 11:45 PM EST. ^RG

[AskTracFone @AskTracFone]

@ERANGELC Wi-Fi Calling may be available only on phones that are Wi-Fi Calling capable and that have a Wi-Fi Calling enabled SIM card (depending on the Carrier). To check if your phone is Wi-Fi Calling capable, please go to https://t.co/s7nyZsAs0Q or text WFC to short code 611611. ^RG

[AskTracFone @AskTracFone]

@BusAideJoe If you have further questions, please chat with us at https://t.co/145TZlEQlY. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thanks. ^ML

[AskTracFone @AskTracFone]

@BusAideJoe Thank you for reaching out to us about your concern. It best to refer to the device's user manual or call the manufacturer as they are the best people who can answer such questions. It has not been fully established on our end as to what temperature is healthy for the phone. ^ML

[AskTracFone @AskTracFone]

@Juliaonlinenow We apologize for the inconvenience this has caused you. Let us check your account to determine the root cause of this trouble, and to provide you with the best resolution. Please chat with us at https://t.co/145TZlEQlY, send us a private message, or text Help to 611611. ^RG

[AskTracFone @AskTracFone]

@jimmyt8888 I see you need help with your phone. Please chat with us using this link https://t.co/145TZlEQlY. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611. Thanks. ^MS

[AskTracFone @AskTracFone]

@Greedy4GrandeXO We are still working in improving our products and services. If there's something to announce, we'll let you know or post it on our website at https://t.co/IdAzbkOVRj. ^RS

[AskTracFone @AskTracFone]

@marisastio For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. ^RS