injection

yudikubota.eth

[injection @asrraghu]

Dear ECOVACS,

I purchased a Deebot T50 Pro Omni in December 2025 with the expectation of owning a premium robot vacuum. Instead, I have spent months dealing with repairs, maintenance issues, and a complete lack of meaningful support.

Today, after all this time, my product is still under repair and I still do not have a working unit. What exactly did I pay for—a robot vacuum or an endless service ticket?

The most disappointing part is not the technical issue itself. Products can fail. What customers cannot accept is the absence of accountability, communication, and timely resolution.

Your marketing promises innovation, reliability, and convenience. My experience has been the exact opposite:

• Purchased in December 2025
• Repeated repair/maintenance issues
• Extended downtime without a usable product
• No satisfactory resolution despite waiting for months
• Significant inconvenience and frustration

A premium product should come with premium after-sales support. Right now, it feels like once the payment was made, customer service simply disappeared.

I am publicly asking ECOVACS management to review this case and provide an immediate resolution. I would appreciate direct contact from your escalation team with a concrete timeline and solution.
Potential buyers should understand that a product's true value is revealed when something goes wrong—and my experience with ECOVACS support has been deeply disappointing.

You can check all the videos and images posted and see how pathetic is your robot and service.

@EcovacsUS @ecovacsrobotics

#ECOVACS #Deebot #RobotVacuum #CustomerService #ConsumerRights #AfterSalesService #EcovacsSupport