Aswin

Informationally impaired.

[nizam @nizam_sp]

"Where is my train" app first version screenshot. Could anyone have imagined this app would eventually get 300M+ downloads and the first production acquisition from @Google in India?

Sharing this to encourage people to ship quicker and iterate with real users!

[Aswin @aswins]

@zomatocare @zomato So, your social media team is as unresponsive as your customer support?

[Aswin @aswins]

@zomato is there any way to talk to a customer support executive from your app? The restaurant called me and asked to cancel my order. No way to talk to a human in Zomato. And your AI is unhelpful.

[Aswin @aswins]

@zomatocare Spoke to the customer support executive. The item is Rs. 240 + taxes. Zomato is willing to give a refund of Rs. 205 only. Please give me back the rest of my money.

[Aswin @aswins]

@SwiggyCares Will you stop asking customers to send emails when swiggy is clearly at fault?

[Aswin @aswins]

Swiggy cancelled my order and sent a message. Customer support claims it is because "I changed my mind". I did not intialize any cancellation nor did I recieve a call.
After navigating through their bot maze, I finally managed to talk to a human. I was told that (1/n)

[Aswin @aswins]

@SwiggyCares Why was I told that it was because "I changed my mind"? And why did you have to make it so difficult to address issues? If you have an app, why make customers send emails? @Swiggy @SwiggyCares

[Aswin @aswins]

@SwiggyCares Did you find out who cancelled the order?

[Aswin @aswins]

@SwiggyCares Took a look at your canned email template. Now what do I do? @SwiggyCares @Swiggy

[Aswin @aswins]

@SwiggyCares @Swiggy The order Id is 173690986918. Please refund my money. @SwiggyCares @Swiggy
I would also like to know why the order was cancelled.

[Aswin @aswins]

@SwiggyCares @Swiggy Customer support finally ended the call saying that they'll send an email on my behalf. I have not received any such email nor my refund. @SwiggyCares @Swiggy

[Aswin @aswins]

@Navneet79379715 @SharathKovuri @VietjetIndia @santoshreddy94 @nikhilthalluri1 @MoCA_GoI @jagograhakjago @RGIAHyd @KTRTRS @NewsTelanganatv @VietjetairCom Could you please share their call centre number in India?

[Aswin @aswins]

@Navneet79379715 @SharathKovuri @VietjetIndia @santoshreddy94 @nikhilthalluri1 @MoCA_GoI @jagograhakjago @RGIAHyd @KTRTRS @NewsTelanganatv @VietjetairCom @Navneet79379715 @SharathKovuri were you able to contact vietjet? I had tickets booked to Seoul from BLR with layover at Hanoi. They cancelled the blr to Hanoi flight. No response to email. Service unavailable on their CS number.

[[email protected] @siddhesh_p]

QT'ing with the hope that more people RT this. Please help amplify the quoted tweet, this is gross injustice and unethical behaviour by Google.

[Aswin @aswins]

@IndiaCinepolis do you have subtitles for Forensic (Malayalam movie) for 9:45PM show at Cinepolis Forum Shantiniketan, Bengaluru?

[Alex Poovathingal @alexp0205]

If I took @HotstarPremium subscription to watch Last Week Tonight and they decide not to show an episode, will they do a pro-rated refund? @hotstartweets please clarify!! #hotstarblocks