Athena Horth

[Athena Horth @AthenaH92]

@DeliverooHelp @Deliveroo It’s been a week with no reply. I’ve been patient enough considering your company took my money but didn’t provide the products.

[Athena Horth @AthenaH92]

@Deliveroo Has your company never heard of consumer rights? You deliver an order that has half the items missing and refuse to redeliver or refund the missing items. Your support email is no help and send the same sentence as your live chat that they won’t do anything to help!

[Athena Horth @AthenaH92]

@Javier502836204 @Deliveroo @DeliverooHelp Thank you! I’ll look into doing this as they just aren’t replying to me at all now!

[Athena Horth @AthenaH92]

@Deliveroo @DeliverooHelp Still no response from your support email as to why they refused delivery or a refund for items not received. I emailed 5 days ago and you’ve completely ignored my correspondence.

[Athena Horth @AthenaH92]

@DeliverooHelp @Deliveroo Still no help at all. Your company haven’t provided a reason why you are withholding my money for items not received. You’re just refusing to help and now I’ve had to chase for a reply as it’s been two days.

[Athena Horth @AthenaH92]

@lauren_schoffs They’ve just sorted it and unlocked my account. Facebook is the way to contact them if you have it! 😊

[Athena Horth @AthenaH92]

@lauren_schoffs They’ve replied to me on Facebook! About 5 minutes ago. It’s not sorted but hopefully they unlock it 🤞🏻

[Athena Horth @AthenaH92]

@lauren_schoffs The reviews don’t give much confidence! I’ve messaged them on Facebook. They’ve seen it but no response as of yet 🙃

[Athena Horth @AthenaH92]

@LutfurRahmanTH @TowerHamletsNow A housing officer for TH has ignored all calls and emails since July for a housing issue. I request call backs and complaint details from him and managers with no call back and they’ve left a tenant stuck. Who do we contact for a response?

[Athena Horth @AthenaH92]

@TKMaxxHelp Ive dm’d you as my order has arrived broken. Tried to call but there’s no advisors on the phone and your web chat doesn’t connect.

[Athena Horth @AthenaH92]

@BandQ Terrible service from B&Q Colchester. Raised a complaint which has been ignored and no communication from the store manager even though this was meant to be escalated on the 21st. Storing a large item for B&Q which was incorrectly delivered and no signs of a resolution!!

[Athena Horth @AthenaH92]

@ScottishPower Do you not provide training to your staff? 4 months trying to open and close an account so that a bill can be paid for an interim period. Rude stuff, I’ve been hung up on and now I’m receiving bills with the wrong name and account number. 🤯

[Athena Horth @AthenaH92]

@JustEatUK I asked for a manager to call and that never happened and the first advisor was unhelpful. Never processed the request, didn’t take my details and left the chat whilst I was still messaging. Second advisor took my details but I still received no call!

[Athena Horth @AthenaH92]

@JustEatUK Awful service! Ordered food which never arrived but was marked delivered. Reported it and was told to wait 72 hours whilst this is investigated. Now I get an email to say you spoke to the relevant party and it was delivered. It wasn’t and your driver is a thief!!

[Athena Horth @AthenaH92]

@forduk It’s 4pm and I’ve still not received a call from a manager. Same situation each time I’m meant to receive a call. 🤷🏻‍♀️

[Athena Horth @AthenaH92]

Thanks to the advisor at @forduk who rather than doing their job properly, has told me to continue driving a car which when I accelerate, brakes for me instead. Thanks to Ford for putting their customers safety first 🙄

[Athena Horth @AthenaH92]

@ed2020 @forduk They certainly do not value their customers. I’m in this situation because I told Ford my car had a fault which they told me wasn’t present, now the fault is so bad that the car can’t be driven as it brakes on its own. Their advisor said I should have been offered a vehicle....

[Athena Horth @AthenaH92]

@forduk I’ve been told multiple times I will be contacted, this will be resolved and I’m still no closer to an actual resolution. Awful service by @forduk and I would never recommend them. Quick to take customers money though!!