Athul Krishna

[Athul Krishna @athul4eu]

@KiaCanada you’ve everyone confused saying the 2023 K5 GT (not GT line) is AWD in the Kia Canada official website spec.
I talked to multiple dealers to make sure of it and all of them said it’s only FWD. Please have it changed.
#k5gt #kiacanada

[Athul Krishna @athul4eu]

@eDreams #edreams #CustomerExperience #Help #Solutions

[Athul Krishna @athul4eu]

@eDreams I do not know how to start this, but you guys are really making me go through the worst experience. My return flight for the booking 7132520783 had a schedule change and neither the website nor the app is allowing me to rebook.

[Athul Krishna @athul4eu]

@eDreams and right now I had a conversation with an agent specialized in rebooking and she told me that they have requested for my refund and is asking to do a new reservation. I already had enough trouble with your team and I can't go through the hassle again. Please help me.

[Athul Krishna @athul4eu]

@eDreams, I never requested for a refund and this scheduling issue has got nothing to do with me. I want to fly back to Toronto by end of March itself. Please find me a solution on a priority basis.

[Athul Krishna @athul4eu]

@eDreams I still haven’t gotten any response from yiur agents. I need a quick solution. #fedup

[Athul Krishna @athul4eu]

@eDreams I’m seriously disappointed with your services. My flight got cancelled and I’ve been asked to rebook, but the app or website is not letting me. #worst #edreams

[Athul Krishna @athul4eu]

7132520783 is my reference number. I’m not allowed to talk to an agent in live chat too. The phone number they are providing also says it’s switched off. I need a resolution.

[Athul Krishna @athul4eu]

@eDreams @eDreams_en Hey guys I am really sorry to put this here but I’m seriously disappointed by this service. I saw a ray of hope when I saw your tweet asking me to private message my reference number. I did as you asked without any delay and as of now there’s no response. #edreams

[Athul Krishna @athul4eu]

@eDreams_en @eDreams
Dear edreams team, my flights got cancelled and I’ve been trying to contact the customer care.
It’s not letting me connect.
I need an urgent schedule change.
Ref: 7132520783
#edreams

[Athul Krishna @athul4eu]

@eDreams @eDreams_en I haven’t received any responses from #edreams yet.

[Athul Krishna @athul4eu]

@eDreams @eDreams_en Hi, I just DM’d the booking reference number. Thanks

[Athul Krishna @athul4eu]

@eDreams @eDreams_en I’ve been waiting for more than 2 hours now on the phone call. Couple days ago I had the same experience and when the call got finally connected to the 2nd agent, they couldn’t solve my case as they were saying the system is not responding properly.

[Athul Krishna @athul4eu]

@eDreams @eDreams_en Hello guys, I’m really disappointed to come back here as a last resource to get the help I deserve. Please see the screenshot. My flight got cancelled again and one agent is transferring the call to another. I’ve been trying even since last week for a solution.
@eDreams

[Athul Krishna @athul4eu]

@moranazeidekat @eDreams @eDreams_en Cheers!!
I hope you find your way through it too!

[Athul Krishna @athul4eu]

@moranazeidekat @eDreams @eDreams_en Yeah I used “Talk to agent”
Then just proceed with the pop up which appears and provide your informations including the reference number.

[Athul Krishna @athul4eu]

@moranazeidekat @eDreams @eDreams_en I just kept on trying their Facebook messenger chat till an agent joined the chat.
I’ve tried for many days and finally today an agent joined and trying 3 times.
They will keep kicking you out back to the chatbot, just just keep trying.

[Athul Krishna @athul4eu]

@eDreams @eDreams_en I was finally able to get hold onto one customer care agent through Facebook messenger and resolved my problem.

[Athul Krishna @athul4eu]

@cashtary @eDreams I’ve been trying to contact them through phone, webchat, Facebook messenger and whatnot. All they do is say the agents are busy and hang up.
What I want to do now is to pull in the dates and I’m not getting any help from anywhere.@eDreams

[Athul Krishna @athul4eu]

@cashtary @eDreams Same with me. I am constantly getting emails from @eDreams saying my flight’s been cancelled and to select an alternative. I’ve been selecting again and again the option they are providing and after 30 mins I’m still getting another email asking me to rebook.
So frustrating