Atrey Bhardwaj

[Atrey Bhardwaj @atreyb]

@sareenpoonam Disappointing to see how your team is catering to membership subscriptions for Epicure. Horrible experience for me despite paying the fees, haven't got even a single mail or call on the status or details of membership. Really ruining the Tata / Taj / IHCl brand. SAD

[RAKESH GOYAL @GOYAL_RAKESH]

https://t.co/DTCr94Sfl8

[Atrey Bhardwaj @atreyb]

@MoCA_GoI Highly poor treatment with passengers in Delhi travelling Bareilly via flight AI 9701. Mr. Soumik Dey of AI shouting at passengers after flight gets delayed by 4 hours.. saying he does not care is people are inconvenienced #JM_Scindia Got to take some corrective action

[Atrey Bhardwaj @atreyb]

@MoCA_GoI Highly poor treatment with passengers in Delhi travelling Bareilly via flight AI 9701. Mr. Soumik Dey of AI shouting at passengers after flight gets delayed by 4 hours.. saying he does not care is people are inconvenienced #JM_Scindia Got to take some corrective action

[Atrey Bhardwaj @atreyb]

@AmazonHelp Pls change you handle.. you guys are in no way Amazon help but just waste of time and good for nothing

[Atrey Bhardwaj @atreyb]

Despite sharing the issues you guys are still sleeping. Amazon India is really getting worse.. This proves. Forget about resolution, you guys don't even reach out back despite taking money and not delivering orders.. @AmitAgarwal

[Amazon Help @AmazonHelp]

@atreyb We understand that you haven't received your order yet. We'd like to take a closer look at this. Kindly share your details here: https://t.co/t9H4s63zYX so that we can check and assist you in a better way.

-Trevor

[Atrey Bhardwaj @atreyb]

@AmazonHelp You guys **ck. Amazon India is becoming a waste on a marketplace where even internal teams are not synced. One team is not reverting on mails and other team is constantly asking to send mails.. such a waste.. @AmitAgarwal

[Atrey Bhardwaj @atreyb]

@AmazonHelp I don't understand this. You represent Amazon, right? And so is your so called social media team.. why can't you advise your own colleagues to look into the issue and address my mails that have not been responded.. what do you expect me do? Keep on sending mails..

[Atrey Bhardwaj @atreyb]

@AmazonHelp My simple question is how many times do I send mails on that.. have shared atleast 5 mails in the last 4 days and no revert.. @AmitAgarwal

[Atrey Bhardwaj @atreyb]

@AmazonHelp Why do I have to follow up??????? Why cant you advise your team to get me my order. I am tired of sending mails and tweets. @AmitAgarwal Frustrated to the core.. no one from your team is capable of updating on this

[Atrey Bhardwaj @atreyb]

@AmazonHelp One more day gone by.. no update on my order. Hope Amazon will not run away with my order.. @AmitAgarwal

[Atrey Bhardwaj @atreyb]

@AmazonHelp And till now even the social media appears to be like that

[Atrey Bhardwaj @atreyb]

@AmazonHelp Can help doing so.. as your customer care team is completely useless

[Atrey Bhardwaj @atreyb]

@AmazonHelp So basically if a customer does not escalate things, you guys won't look into issues by default. Can't your systems track an order committed to be delivered by a due date and automatically reach out to customer, you guys wait till customer becomes irate and pestered @AmitAgarwal

[Atrey Bhardwaj @atreyb]

@AmazonHelp

[Atrey Bhardwaj @atreyb]

@AmazonHelp

[Atrey Bhardwaj @atreyb]

@AmazonHelp Surprisingly this "shortly" is taking so many day. Have been escalating everyday with the required details for the last 4 days but to no avail. @AmitAgarwal High time when you really review escalations like this to avoid impact on your brand equity

[Atrey Bhardwaj @atreyb]

@AmazonHelp Have already replied despite that there has been no communication.. I don't why you are trying to waste time in these tweet exchanges. Why can't you just get a simple order delivered for which you have already charged 2 weeks back @AmitAgarwal