Tony Schiller

Another great moment...

[Tony Schiller @atschiller]

@YouTubeTV after spending 51 minutes with a service rep yesterday; he told me he exhausted his knowledge and could not resolve my issue. He directed me to send feedback and I’d hear from a higher level support member. More than 12 hours later I’ve not heard from anyone.

[Tony Schiller @atschiller]

@united flight 1803 was delayed about 45 minutes. Bags did not arrive at carousel until about 75 minutes after plane landed. So that’s about 2 hours of your customers time. Such inefficient service….but at least it’s consistent.

[Tony Schiller @atschiller]

@ULTRAMAGlC I’m sorry. Trying to follow. My wife has long covid. What is o3?

[Tony Schiller @atschiller]

@nationalcares incredibly disappointed in a rental I picked up today. Within minutes of picking up the vehicle the low air pressure for the tires lighted up. A few hours later the change oil warming came up. This is obviously a vehicle that should not have been rented.

[Tony Schiller @atschiller]

@Experian_US I’ve been trying to speak to someone LIVE in customer service for 3 days. Why don’t you offer live support?

[Tony Schiller @atschiller]

@MBonvoyAssist You can just pass on my name to the hotel. Thanks

[Tony Schiller @atschiller]

@MarriottBonvoy staying at @Marriottbuffalolecom went to restaurant at 6:30 am. Web site indicates restaurant at 6:30 am. No one there to greet/seat me. Took a menu and sat myself at a table. Waited 5 minutes. Never was acknowledged, no one took my order…SMH.

[Tony Schiller @atschiller]

@Xfinity after speaking with 3 customer service representatives…25 minutes could not get any help. Just trying to change apartment number for service appointment. #worstcustomerservice

[Tony Schiller @atschiller]

@Airbnb so how do I get a response to a customer service issue? Or maybe you prefer negative reviews and airing dirty laundry on social media?

[Tony Schiller @atschiller]

@AirbnbHelp I have called twice. Both times had to hold for 20+ minutes before I could speak to a representative. Both times the rep took my name/said someone would call within 24 hours. Have not been called. I cannot believe how hard it is to talk to someone live with an issue.

[Tony Schiller @atschiller]

@united almost 2 hours and counting to “change a light bulb”. SMH...

[Tony Schiller @atschiller]

@jessevondoom Sorry for your loss. Hope u and fam are comforted by great memories

[Paragon Marketing Group @paragon_mktg]

This Black Friday, our client @uchealth embarked on its first ever Black Friday Checkout campaign. The campaign encouraged people to disconnect from technology, put down their phones and spend time with friends and family in real time.

[uchealth @uchealth]

We put down our phones and had a ton of fun on Black Friday. We ice skated, had the @denverbroncos in our family photo, caught a performance at @DenverCenter, painted a mural and more. We encourage everyone to continue to #Checkout during the holiday season.

[Tony Schiller @atschiller]

@MarriottRewards and it’s now been 30 minutes on hold. Is business that good that you can afford to have a customer who spends a lot of money annually sit on hold that long? Oh well...I’m out

[Tony Schiller @atschiller]

@MarriottRewards and I’ve now been on hold for 25 minutes. No agent yet...

[Tony Schiller @atschiller]

@MarriottRewards I’ve been on hold for 21 minutes so far trying to talk to an agent to make a reservation. Seems a bit excessive...

[Tony Schiller @atschiller]

@IKEAUSAHelp Can't believe my daughter tried 2x's to buy a couch using a valid cc and 2xs ur fraud Dept blocked purchase and ur answer is try again?!?!?!

[Tony Schiller @atschiller]

@IKEAUSAHelp We tried twice. Neither transaction went to our bank. Your CS said your fraud Dept stopped the transactions. They were supposed to call me?!

[Tony Schiller @atschiller]

@IKEAUSAHelp I talked to my bank before I called your customer service. The charge was NEVER presented to my bank.