ATT Portsaga

Only posting factual information about a botched switch over for a wireless family plan that started on May 17, 2025.

[ATT Portsaga @attportsaga]

Day 31-32, no contact. Day 33 - Received a notice from the FCC that AT&T requested a 14 day extension to respond to my complaint.

[ATT Portsaga @attportsaga]

Day 30 - Still no contact. Not a surprise. Today marks the one month anniversary of this whole ordeal

[ATT Portsaga @attportsaga]

Day 29 - Another day with no contact. Coming up on one month

[ATT Portsaga @attportsaga]

Day 28 - Another day with no contact 🤷

[ATT Portsaga @attportsaga]

Day 27 - No contact from @ATT . No call, no email at the pre-planned time.

[ATT Portsaga @attportsaga]

Day 26 - received a call and formed a plan to get our third phone online. It took >3 weeks for this to happen with the second phone

[ATT Portsaga @attportsaga]

Day 25 - phone #2 is online!!! Phone #3 is next.

[ATT Portsaga @attportsaga]

Day 24 - SIM activation was sent repeatedly to a phone that is off-network. Still no meaningful progress.

[ATT Portsaga @attportsaga]

Day 23 - Got my hopes up too much. Even with a new SIM card in hand, @ATT was unsuccessful in getting it to work.

[ATT Portsaga @attportsaga]

Day 22 - All quiet. Hopefully phone 2 of 3 will be working tomorrow

[ATT Portsaga @attportsaga]

Day 21 - All quiet. After 3 full weeks of attempting to switch over, only 1 of 3 phones are functional

[ATT Portsaga @attportsaga]

Day 20 - FedEx delivered a new SIM card at 6 pm, apparently too late to be activated. Was informed to wait until Monday to try again

[ATT Portsaga @attportsaga]

Day 19 update: "G" from the OOP left me a voicemail, still won't send anything via email. Hardware appears to be ordered

[ATT Portsaga @attportsaga]

Day 19 - No returned calls or emails from anyone at @ATT s "Office of the President"

[ATT Portsaga @attportsaga]

@TheBigDumbMan @ATT I feel you bro. I've spent 32+ hours so far and gotten nowhere. Feel free to follow along with my saga.

[ATT Portsaga @attportsaga]

@qtoriaaa try 18 days (and counting) straight

[ATT Portsaga @attportsaga]

Day 18 - informed "T" in the OOP that email is the best way to reach me due to my place of employment. No call, no email back. Emailed and left a message for "G" in the OOP, no call, no email back.

[ATT Portsaga @attportsaga]

When it's been 18 days without a working cell phone and you've been to 5 physical stores, 32+ hours of calls with customer support, filed an FCC complaint, and told the story to 3 OOP reps, you start a Twitter account to document the ongoing saga @ATT