Atul Prasad

[Atul Prasad @atul4058]

@SwiggyCares @Swiggy Order id - 253268009960989

[Atul Prasad @atul4058]

@Swiggy @SwiggyCares Ordered ice cream, got rotten, melted cones. Sent photos as proof. Support's reply: "I don't have the authority to provide a replacement or a refund." So I pay and you keep the money? Escalate this and refund me. #SwiggyFail

[Atul Prasad @atul4058]

@AmazonHelp Please call on my registered number else share link with atleast 4 hr window ... I saw ur reply after an hour. Link isn't working now

@amazonIN @amazon @amazonnow

[Atul Prasad @atul4058]

Ordered 3 ice creams 4m Amazon, got 3 melted puddles instead.Sent proof, got refund for2? Spent 65mins on call, got looped, no senior available. 15 days later: "refund window closed" Amazing logic.U failed delivery, I get penalized. 10/10 service @AmazonHelp @amazonIN @amazonnow

[Atul Prasad @atul4058]

@SwiggyCares

[Atul Prasad @atul4058]

@SwiggyCares Bravo! Order#222053695762646🥚 arrived damaged inside carton.
📸 Proof provided.
​Did I get a refund /replacement? Of course not. Instead rcvd a deeply empathetic apology & a commitment to report the vendor.

[Atul Prasad @atul4058]

@SwiggyCares A local Kirana shop would have instantly replaced the whole box. Yet, Swiggy, the 'tech giant,' gets tangled up over a simple refund.
This is not about the cost; it is about incompetence.

I expect & require, a full box of quality eggs or a refund—

anything less is a compromise

[Atul Prasad @atul4058]

Proof that you can pay full price for scrambled mess and get zero help

[Atul Prasad @atul4058]

@BlueDartCares
My shipment reached Mumbai at 8:55 AM, but delivery apparently needs 24+ hours after arriving—because “load”, of course. Must be teleporting parcels one by one. Truly stellar service @BlueDart_

Complaint No: 1368789.

[ADG PI - INDIAN ARMY @adgpi]

"प्रहाराय सन्निहिताः, जयाय प्रशिक्षिताः"
Ready to Strike, Trained to Win.

#IndianArmy

[Atul Prasad @atul4058]

@ZeptoNow take some cues from @SwiggyCares and improve your bogus sustainability act,swiggy charge 8rs (73% lesser) handling yet have the decency & care Abt customer and offer basic recyclable paper bags for each order.

This probably is my last zepto order. RIP @zeptocares

[Atul Prasad @atul4058]

@zeptocares paid 30rs handling charges for my order of rs.1110, and received products without even a basic packaging. Why fool customer under pretext of handling and sustainability. Better call it as 'bogus zepto charges' to make your profits

[Atul Prasad @atul4058]

@SwiggyCares And I sense your helplessness there. Delayed delivery and yet can't do a thing . Why do you even have a customer care handle ... Maybe simply rename it to swiggyLearns instead of swiggyCares

[Atul Prasad @atul4058]

@SwiggyCares order placed @6:25pm with app committing for 23 min delivery. Been 50 min still swiggy customer care says can't process refund because delay is from restaurant end .. @zomato is better at adhering to time delivery and compensating delays

[Atul Prasad @atul4058]

@SwiggyCares Moreover this tells me (1) avoid swiggy (2) take screenshot at time of placing order. ... Committed 25 minutes at time of placing order gets registered as 41 minutes in swiggy database .. what a joke @SwiggyCares

[Atul Prasad @atul4058]

@SwiggyCares Even with that calculation ... 6 minutes is that not a delay per swiggy?

[Atul Prasad @atul4058]

@SwiggyCares Delivery happened after 55 minutes .. 30 min late than committed at time of placing order ....is that normal per swiggy standard ..if not please help with refund /compensate the delay . Why should the customer bourne the burn for your process Improvement

[Atul Prasad @atul4058]

@SwiggyCares @6 @zomato Please update on further course of action ?

[Atul Prasad @atul4058]

@SwiggyCares @6 @zomato Order id # 189089715482691