@lufthansa offered no solutions and told me the call center was a mess and they were sorry. I had to flight with another company, and all I can do now is file a complaint and wait for a refund -if available- #lufthansacomplaint#lufthansa#travel#complaint
The @lufthansa story keeps going. When I reached the airport counter, I was told I couldn’t travel unless I bought a new ticket since in the call center someone had not reissued my ticket correctly #lufthansacomplaint#lufthansa#complaint#travel
I’m very disappointed at @lufthansa The customer service has been messy and not helpful. Today one rep explicitly told me that one of her coworkers at the call center had given me false information and I had to assume the € of her mistake @Flight_Refunds
Update: called Lufthansa again today and after speaking to 2 reps, I get told that instead of paying 1000€ I can pay only 500€ for canceling the last bit of my flight. Pay more for flying less? #confused#Lufthansa#complaint
@lufthansa Terrible customer service. I called to try again to solve the issue I posted on my last tweet and I get told by the rep that what I had been told was a lie
(3)
I opted for my conversation to be recorded and I asked several times to the rep if the change had zero cost and the rep mentioned there was no cost! If I’m right and your rep represents you I believe you should stand by your word!
#Lufthansa#complaint#lufthansacomplaint
(2) and reissued the ticket for me. Now I get a message from Lufthansa requesting me to call them and they’re charging me 1,000€ for the change? Is this for real? Are your reps the voice of Lufthansa?
#Lufthansa#complaint#lufthansacomplaint
I had the return leg of a ticket that considered 2 portions. Called Lufthansa to cancel the last one because I can’t get to final destination due to corona. A rep told me I could cancel that bit at no cost and (1)
#complaint#lufthansa#lufthansacomplaint
@lufthansa Lufthansa requesting me to call them and they’re charging me 1,000€ for the change? Is this for real? Are your reps the voice of Lufthansa?
I opted for my conversation to be recorded and I asked several times to the rep if the change had zero cost and the rep mentioned (2)
@lufthansa I had the return leg of a ticket that considered 2 portions. Called Lufthansa to cancel the last one because I can’t get to final destination due to corona. A rep told me I could cancel that bit at no cost and reissued the ticket for me. Now I get a message from (1)
@Residente Este es Jairo, mi novio 💕Es tu fan y desde la grabación de sexo sueña con verte en vivo. En este momento no tiene plata para comprar la boleta y le da penita escribirte (por suerte a mi no! Tanta 🙊). Crees que sería posible conseguir una boleta para Jairito? Saludos!
@Residente Este es Jairo, mi novio 💕Es tu fan pero desde la grabación de sexo sueña con verte en vivo. En este momento no tiene plata para comprar la boleta y le da penita escribirte (por suerte a mi no! Tanta 🙊). Crees que sería posible conseguir una boleta para Jairito? Saludos!