@SpiritAirlines I just DMed as suggested, however I have also sent 5 emails and waited on chat support 3 times for over 3 hours so Iโm not holding my breath.
@SpiritAirlines gave me a $50 voucher however based on your policy, it canโt be used on ANY flight since it only applies to the โBase feeโ and this is how you charge people. Unbelievable scam.
This company is a joke. 3 devices in 3 years, 3 chats in 1 day, 3 emails and multiple replies from me w/ automated responses, discount codes and NO HELP. The @bbb_us should hold you accountable for faulty devices and fraud: @fitbit @FitbitSupport
@FitbitSupport I literally have chatted with customer service TWICE today, responded immediately to your email and this was the automatic replay I just got back!? How can you sell defective products if you arenโt going to fix or replace them? 3rd in 3 years Iโve purchased!
@fitbit Iโm on the 3rd device in 3 years that stops working w/in 1 year. Every time I reach out to support, yโall offer me 35% off and make me buy a new one. So I upgrade and think, โFine Iโll spend the $ for this to not happen again.โ #ridiculous#poorcustomerservice