Avannis Inc.

[Avannis Inc. @avannisinc]

More surveys don’t automatically mean better insight. A strong listening program protects your sample and collects the right feedback at the right time.
Read more:
https://t.co/ezFSFLrgqy

#CommunityBanking #CustomerExperience

[Avannis Inc. @avannisinc]

Standardized or custom? The right employee study depends on what your CFI is trying to learn — not how much customization it can add.
Here’s how to choose:

https://t.co/Jq3y3xHy2C

[Avannis Inc. @avannisinc]

ashboards show the numbers. Annual analysis helps banks understand what those numbers mean. See how benchmarks and outside expertise can turn a year of customer feedback into clearer priorities:

https://t.co/gLIoLFTzGN

#BankingCX #CustomerExperience

[Avannis Inc. @avannisinc]

The lowest customer feedback score is not always the most urgent, and a higher score is not always better. See how benchmarking helps CFIs put survey results into perspective and make more informed decisions:
#BankingCX #CommunityBanking

https://t.co/fAP4FTTDjr

[Avannis Inc. @avannisinc]

Fragmented feedback can lead to blind spots, siloed visibility, and survey fatigue — all things a CFI wants to avoid when checking in on the customer experience. Our latest article explores why coordinated listening matters.
#CommunityBanking #CX

https://t.co/iU2kJfb4Wv

[Avannis Inc. @avannisinc]

here’s all sorts of CX metrics out there, and each of them tells a different story. In our latest article, we’re looking into NPS, OSAT, Convenience, and attribute scores — and why the top CFIs use them together.
#CommunityBanking #BankCX

https://t.co/Oicr7h5AGG

[Avannis Inc. @avannisinc]

Listening is only the first step. What you do with that feedback is what sets top CFIs apart. Here’s how best-in-class institutions turn CX data into better decisions.
#CX #CFIs
https://t.co/JpxkSTRwgM

[Avannis Inc. @avannisinc]

Compensation is improving in community banking, but it’s still the lowest-rated area of employee engagement. Why? New ICBA study insights (via Avannis) break down the gap — read more at our blog. #CommunityBanking

https://t.co/nMqkTbQ5SY

[Avannis Inc. @avannisinc]

Operational data shows what your clients do, but it doesn’t explain why. That gap can lead to missed investments for community financial institutions. Here are 3 common beliefs that hold banks back from listening programs.
https://t.co/7DwHFdj3Ch

#CommunityBanking #BankCX

[Avannis Inc. @avannisinc]

Operational data shows you what’s happening. Client feedback helps explain why. A listening program can highlight strengths and friction, and you don’t need a ton of data to get actionable insights.

https://t.co/1fPujlgSDP

#CustomerExperience #CommunityBanks #CustomerFeedback

[Avannis Inc. @avannisinc]

Met with a group of business owners last week.
All of them were integrating AI.
All of them said the same thing:

“The AI isn’t giving us what we expected.”

Here’s how to fix it:
https://t.co/u0OEZbsQ4u

[Avannis Inc. @avannisinc]

Avannis and Infintegration Partner https://t.co/Ze44d2hzpo

[PriorityOne Bank @P1Bank]

Ever received an email asking for your bank account number? It's probably a scam, because #BanksNeverAskThat. See what else banks never ask—and test your scam IQ—with this quiz: https://t.co/UElpEcBC5f

[Independent Community Bankers of America @ICBA]

#communitybanks are being bought while "taxpayers subsidize the credit union industry over $2 billion a year and have been doing that for decades," says ICBA's @PMerski. Read more on the issue here ➡️ https://t.co/9SjvseakgK

[Avannis Inc. @avannisinc]

Let's chat....
https://t.co/Qwu4BHnOGD

[Independent Community Bankers of America @ICBA]

ICBA Group Executive Vice President and Chief Learning and Experience Officer @LindsayLanore gives tips on boosting your team's morale in this month's #IndependentBanker ➡️ https://t.co/vTQK7mm1Xm #communitybanks

[Avannis Inc. @avannisinc]

We can help!
https://t.co/k9vxmDcSsl

[Independent Community Bankers of America @ICBA]

Community bankers, urge your senators to co-sponsor legislation to close the industrial loan company loophole ➡️ https://t.co/AHIurGHz2y #communitybanks

[Preston Kennedy @BankPres]

Response from a ⁦@BankofZachary⁩ customer satisfaction survey (highly recommend ⁦@avannisllc⁩ for that). So very proud of the culture of service that prevails at our community bank.

[Independent Community Bankers of America @ICBA]

#Communitybanks have stepped up to aid customers, provide financial relief, and continue to make loans during this uncertain time. Read more ➡️ https://t.co/7qper4lmQH #IndependentBanker