Fragmented feedback can lead to blind spots, siloed visibility, and survey fatigue — all things a CFI wants to avoid when checking in on the customer experience. Our latest article explores why coordinated listening matters.
#CommunityBanking#CX
https://t.co/iU2kJfb4Wv
here’s all sorts of CX metrics out there, and each of them tells a different story. In our latest article, we’re looking into NPS, OSAT, Convenience, and attribute scores — and why the top CFIs use them together.
#CommunityBanking#BankCX
https://t.co/Oicr7h5AGG
Listening is only the first step. What you do with that feedback is what sets top CFIs apart. Here’s how best-in-class institutions turn CX data into better decisions.
#CX#CFIs
https://t.co/JpxkSTRwgM
Compensation is improving in community banking, but it’s still the lowest-rated area of employee engagement. Why? New ICBA study insights (via Avannis) break down the gap — read more at our blog. #CommunityBanking
https://t.co/nMqkTbQ5SY
Operational data shows what your clients do, but it doesn’t explain why. That gap can lead to missed investments for community financial institutions. Here are 3 common beliefs that hold banks back from listening programs.
https://t.co/7DwHFdj3Ch
#CommunityBanking#BankCX
Operational data shows you what’s happening. Client feedback helps explain why. A listening program can highlight strengths and friction, and you don’t need a ton of data to get actionable insights.
https://t.co/1fPujlgSDP
#CustomerExperience#CommunityBanks#CustomerFeedback
Met with a group of business owners last week.
All of them were integrating AI.
All of them said the same thing:
“The AI isn’t giving us what we expected.”
Here’s how to fix it:
https://t.co/u0OEZbsQ4u
Ever received an email asking for your bank account number? It's probably a scam, because #BanksNeverAskThat. See what else banks never ask—and test your scam IQ—with this quiz: https://t.co/UElpEcBC5f
#communitybanks are being bought while "taxpayers subsidize the credit union industry over $2 billion a year and have been doing that for decades," says ICBA's @PMerski. Read more on the issue here ➡️ https://t.co/9SjvseakgK
ICBA Group Executive Vice President and Chief Learning and Experience Officer @LindsayLanore gives tips on boosting your team's morale in this month's #IndependentBanker ➡️ https://t.co/vTQK7mm1Xm #communitybanks
Community bankers, urge your senators to co-sponsor legislation to close the industrial loan company loophole ➡️ https://t.co/AHIurGHz2y #communitybanks
Response from a @BankofZachary customer satisfaction survey (highly recommend @avannisllc for that). So very proud of the culture of service that prevails at our community bank.
#Communitybanks have stepped up to aid customers, provide financial relief, and continue to make loans during this uncertain time. Read more ➡️ https://t.co/7qper4lmQH #IndependentBanker
“Pat Tackett and The Ohio Valley Bank were incredibly helpful to our agency in obtaining a Paycheck Protection Program loan through the SBA. This program has been instrumental in allowing us to retain our staff so we can continue to serve our community...”