Avannis LLC.

[Avannis LLC. @avannisllc]

Fragmented feedback can lead to blind spots, siloed visibility, and survey fatigue — all things a CFI wants to avoid when checking in on the customer experience. Our latest article explores why coordinated listening matters.
#CommunityBanking #CX

https://t.co/iU2kJfb4Wv

[Avannis LLC. @avannisllc]

here’s all sorts of CX metrics out there, and each of them tells a different story. In our latest article, we’re looking into NPS, OSAT, Convenience, and attribute scores — and why the top CFIs use them together.
#CommunityBanking #BankCX

https://t.co/Oicr7h5AGG

[Avannis LLC. @avannisllc]

Listening is only the first step. What you do with that feedback is what sets top CFIs apart. Here’s how best-in-class institutions turn CX data into better decisions.
#CX #CFIs
https://t.co/JpxkSTRwgM

[Avannis LLC. @avannisllc]

Compensation is improving in community banking, but it’s still the lowest-rated area of employee engagement. Why? New ICBA study insights (via Avannis) break down the gap — read more at our blog. #CommunityBanking

https://t.co/nMqkTbQ5SY

[Avannis LLC. @avannisllc]

Operational data shows what your clients do, but it doesn’t explain why. That gap can lead to missed investments for community financial institutions. Here are 3 common beliefs that hold banks back from listening programs.
https://t.co/7DwHFdj3Ch

#CommunityBanking #BankCX

[Avannis LLC. @avannisllc]

Operational data shows you what’s happening. Client feedback helps explain why. A listening program can highlight strengths and friction, and you don’t need a ton of data to get actionable insights.

https://t.co/1fPujlgSDP

#CustomerExperience #CommunityBanks #CustomerFeedback

[Avannis LLC. @avannisllc]

Met with a group of business owners last week.
All of them were integrating AI.
All of them said the same thing:

“The AI isn’t giving us what we expected.”

Here’s how to fix it:
https://t.co/u0OEZbsQ4u

[Avannis LLC. @avannisllc]

Avannis and Infintegration Partner https://t.co/Ze44d2hzpo

[PriorityOne Bank @P1Bank]

Ever received an email asking for your bank account number? It's probably a scam, because #BanksNeverAskThat. See what else banks never ask—and test your scam IQ—with this quiz: https://t.co/UElpEcBC5f

[Independent Community Bankers of America @ICBA]

#communitybanks are being bought while "taxpayers subsidize the credit union industry over $2 billion a year and have been doing that for decades," says ICBA's @PMerski. Read more on the issue here ➡️ https://t.co/9SjvseakgK

[Avannis LLC. @avannisllc]

Let's chat....
https://t.co/Qwu4BHnOGD

[Independent Community Bankers of America @ICBA]

ICBA Group Executive Vice President and Chief Learning and Experience Officer @LindsayLanore gives tips on boosting your team's morale in this month's #IndependentBanker ➡️ https://t.co/vTQK7mm1Xm #communitybanks

[Avannis LLC. @avannisllc]

We can help!
https://t.co/k9vxmDcSsl

[Independent Community Bankers of America @ICBA]

Community bankers, urge your senators to co-sponsor legislation to close the industrial loan company loophole ➡️ https://t.co/AHIurGHz2y #communitybanks

[Preston Kennedy @BankPres]

Response from a ⁦@BankofZachary⁩ customer satisfaction survey (highly recommend ⁦@avannisllc⁩ for that). So very proud of the culture of service that prevails at our community bank.

[Independent Community Bankers of America @ICBA]

#Communitybanks have stepped up to aid customers, provide financial relief, and continue to make loans during this uncertain time. Read more ➡️ https://t.co/7qper4lmQH #IndependentBanker

[Ohio Valley Bank @OhioValleyBank]

“Pat Tackett and The Ohio Valley Bank were incredibly helpful to our agency in obtaining a Paycheck Protection Program loan through the SBA. This program has been instrumental in allowing us to retain our staff so we can continue to serve our community...”

[Heartland Bank @heartlandbank]

We are your proud community partner and here when you need us! #RelationshipsMatter #BankLocal #PPP

[PriorityOne Bank @P1Bank]

#POBPPPSTORIES #MSBANKSSERVE

[Avannis LLC. @avannisllc]

We have some interesting COVID related survey results.

https://t.co/8STCRuUcIy