avery olivia

[avery olivia @averyolivia]

@AirCanada you should be ashamed of yourselves and the way you treat your customers. Beyond unacceptable. Don’t book flights if you have no pilots. I expect a refund for the hotel, food & car. #aircanada #delayed #lostluggage #shame

[avery olivia @averyolivia]

@AirCanada 5 days later and no response from you about our missing bags. Air Canada needs to be shut down. @Delta got us our luggage back! Thank you so much to everyone at Delta airlines, they’ve been so helpful.

[avery olivia @averyolivia]

@AirCanada Day 4 with no response from Air Canada and no tracing info for our luggage. WHERE ARE OUR BAGS. I don’t know how you people sleep at night with the way you treat your passengers. Are we expected to wait indefinitely without our belongings?!

[avery olivia @averyolivia]

@AirCanada THIS IS NOT AN ANSWER. If you had the time to message me and ask me to stop making claims, then check on the status of our bags. I can say with 100% certainty that no one is “resting assured” that Air Canada is fixing anything.

[avery olivia @averyolivia]

@AirCanada No one has contacted us yet. Our bags are still missing and there is no tracking info

[avery olivia @averyolivia]

@AirCanada Still refusing to answer us about our lost luggage. There is no tracking info available and you can’t even call their phone line, it’s too busy and you don’t have the option to wait on hold.

[avery olivia @averyolivia]

@AirCanada Still no status on our lost bags or compensation from our 5.5 hour delay, hotel & car rental and no response from @AirCanada either

[avery olivia @averyolivia]

@AirCanada Why don’t you head over to my page and see what you’ve put us through for the last 24hours and respond to that.

[avery olivia @averyolivia]

Update: Landed in Calgary, talked to baggage claim, while the rude Atlanta AC agents insisted our bags were offloaded and waiting for us on the carousel for our new flight, they were never actually scanned/offloaded until 8:30pm (we asked @ 4:15pm). INCOMPETENT @AirCanada

[avery olivia @averyolivia]

Checked into hotel for $378 for 4 hours of sleep
Flew morning of June 20 to Calgary
Have to rent a car to drive home to Edmonton, AC won’t pay for that either 4/5 @AirCanada

[avery olivia @averyolivia]

Had to leave bags and run through security
Desk agent in Toronto wouldn’t give us a hotel voucher/food voucher, “you flew delta not AC”, AC booked that flight for us as they had none
Went down to baggage claim to file, 2 agents working, 25 customers in line. 3/5 @AirCanada

[avery olivia @averyolivia]

Gate agent would not rebook us, gave us 1-800 #
Spent 4 hours trying to rebook
Had luggage “off loaded” from a plane that wasn’t actually there, luggage never showed up on belt.
Huge line, 1 person working, agent wouldn’t help at all or file a claim for us 2/5 @AirCanada

[avery olivia @averyolivia]

I re downloaded twitter to tell y’all this fucking @AirCanada horror story. Here are the highlights: First flight delayed, will miss connection. (Total delay 5.5 hours) Check in agent would not rebook us, told us to check in, drop luggage & change flights with gate agent 1/5

[avery olivia @averyolivia]

I’ve figured out how @KylieJenner became a billionaire so quickly, half filled high gloss. Lovely. @kyliecosmetics #kyliecosmetics #kyliejenner #highgloss

[avery olivia @averyolivia]

The absolute worst company I have EVER had the misfortune of dealing with @AB_Sand_Gravel #yeg #yegtraffic

[avery olivia @averyolivia]

@Oklamath thank you so much!!

[avery olivia @averyolivia]

Still no reply from @AB_Sand_Gravel regarding the damage done to my car after 2 weeks of calling. #yeg #yegtraffic

[avery olivia @averyolivia]

Still no reply from @AB_Sand_Gravel regarding the damage done to my car. Terrible company with no accountability

[avery olivia @averyolivia]

One of your trucks ruined my windshield. No one will call me back, terrible customer service @AB_Sand_Gravel

[avery olivia @averyolivia]

@AB_Sand_Gravel one of your trucks ruined my windshield. No one will call me back. Terrible customer service