Avinash Pillai

Business Consultant

[Avinash Pillai @avi_1610]

@mahanagargas I am still awaiting the email response to my query. You said shortly, it has been several days. Can you define shortly.
@mdmahanagar #pmo.
It's been 110 days since I paid and I am waiting for the service. PM asked people to shift to piped gas. Ok. We shifted. Where is the gas?

[Avinash Pillai @avi_1610]

Mahanagar Gas Ltd. Seems to be full of gas bags. Took money from me more than 100 days ago to give me piped gas in a building which already has several connections. Still waiting for the pipes gas. Shameful and pitiful.
#mgl# #pmo #

[Avinash Pillai @avi_1610]

@mahanagargas
Multiple docket numbers and complete inaction later, I have written to Mr. Srivastava (MD) and the vigilance team. Want to see whether they can do something for the customer otherwise it looks like money paid 110 days ago and no service. Wow!!!
@mdmahanagargas #pmo

[Avinash Pillai @avi_1610]

@mahanagargas MGL and impact ? That's surprising. You are keeping things GREEN by taking the customer"s money and not providing connection. It has been more than 105 days and you can't provide piped gas to a house in a building which already has piped gas connections. That's your impact.

[Avinash Pillai @avi_1610]

@mahanagargas Who is the concerned team? Whybis there no resolution? AI replies are useless. Does anyone even bother to review the complaints at your end. THIS IS A JOKE.

[Avinash Pillai @avi_1610]

@mahanagargas Get your people on the field and get work done instead of sending automated replies. You are not running an email support desk. You are supposed to provide pipes gas.

[Avinash Pillai @avi_1610]

https://t.co/rZEudq9puH

[Avinash Pillai @avi_1610]

@mahanagargas There is no "concerned team". Once the money is with you (more than 100 days now), you just treat it as your's without acknowledging that it was paid for a certain service which hasn't been provided.

[Avinash Pillai @avi_1610]

MGL's favourite response
Dear PNG user, we value your interaction with our helpline. Your Docket No. for future reference is @#£&&(&[email protected] You for contacting MGL. After this nothing happens
@mahanagargas #pmoindia

[Avinash Pillai @avi_1610]

@mahanagargas Dear PNG user, we value your interaction with our helpline. Your Docket No. for future reference is -@-£-_(_)_/_/£)#+.Thank You for contacting MGL.
This is all the customer keeps getting and I have a collection of at least 50 them by now. Wow, what efficiency???

[Avinash Pillai @avi_1610]

@mahanagargas How many days do they work to fit a simple gas pipe? You respond (and I am sure it is AI) like you all are working on launching a rocket.

[Avinash Pillai @avi_1610]

@mahanagargas You just seem to be sorry for the inconvenience caused but the inconveneince continues as nothing has been done about it. Why are you all just talks and no action?

[Avinash Pillai @avi_1610]

https://t.co/yng4rrx0C8

[Avinash Pillai @avi_1610]

@mahanagargas Sorry is the most useless word for lack of service. I have sent address several times to support but it should be called "lack of support". They just send docket numbers as though I like collecting them. Where's the resolution???

[Avinash Pillai @avi_1610]

@mahanagargas I have provided it multiple times to your support team. They are just a joke. All they do is send docket numbers. It is just all noise and zero action. You guys wouldn't have lasted a single day in the private industry. All you do is put it one someone else. Zero accountability.

[Avinash Pillai @avi_1610]

https://t.co/nsXMSpymhl

[Avinash Pillai @avi_1610]

https://t.co/yLuxHmlvwc

[Avinash Pillai @avi_1610]

https://t.co/CMEzOWGqvk

[Avinash Pillai @avi_1610]

https://t.co/M0VYClDvqp