Extremely poor onboarding experience with @HSBC_IN. Applied for the Live+ card and completed KYC around 2 months ago, but now I'm stuck in limbo with zero updates with a broken customer support. Why is tracking an application status so difficult?
@jpjaypatel0024@HSBC_IN You're lucky that you got rejection mail. I completed my Video KYC in Dec 25. I guess they're still figuring out how to send a rejection or an welcome mail.
@ACTFibernet I've recently opted for a new connection today. I've specifically mentioned your team only to proceed if the installation is done by the evening. They've promised the same and now there's no response either from the agent or the customer support.