OB

[OB @aviela4ever]

@SuezElectric @EKEDP please confirm is a legit channel?

[OB @aviela4ever]

@moniepointng @ndpcngr Hello @moniepointng resolution has not been provided.

[OB @aviela4ever]

KB
@aviela4ever
@moniepointng I reported the unauthorised use of my email address since Monday the only feedback i keep getting is you are working on it. For how long please?

[OB @aviela4ever]

@moniepoint_hp Not a user cant use the app... Understand what the issue is so you can solve it

[OB @aviela4ever]

@moniepointng @ndpcngr @moniepointng please what is the time line. I have sending emails and calling all week its the same response " Kindly note that this issue is currently receiving attention and a reminder has been forwarded to the appropriate team. " You have been sending reminders since Tue

[OB @aviela4ever]

@ndpcngr @ndpcngr on I report the unauthorised used of my email address to @moniepointng I forwarded the email within 15mins of getting the email notifying them of the error. I have called multiple time the only response I get is it has been forwarded to the team responsible.

[OB @aviela4ever]

cc @ndpcngr

[OB @aviela4ever]

Its sad that i have to publicly call out @moniepointng for something that should have been sorted without the emotional distress to me.

[OB @aviela4ever]

@moniepointng I have been send emails since Monday respond to the email disassociate my email address.

[OB @aviela4ever]

@BaxiByMFSAfrica thanks for the horrible treatment today. I am glad I don't do business with you and I hope and pray that I never have to. Please do a better job training your agents

[OB @aviela4ever]

I had the worst experience with some members of @BaxiByMFSAfrica customer support team today.
PS I am not an agent it was a simple problem that could have been resolved with empathy & kindness. Imagine a cs agent laughing and saying she don call again o say who she be sef.

[OB @aviela4ever]

@buzuzu7 @TrafficChiefNG @MTNNG @NgComCommission Thanks i appreciate it. Will try it much later in the day.

[OB @aviela4ever]

according to @MTNNG I have used 23629MB in 3 days. That is 23GB in 3days. @MTNNG how market. @NgComCommission

[OB @aviela4ever]

@buzuzu7 @TrafficChiefNG @MTNNG @NgComCommission Something is wrong @MTNNG needs to find the problem and fix it. If it was the other way round and @MTNNG revenue was affected it would have been fixed. @MTNNG data is over priced i should get value for what i paid for

[OB @aviela4ever]

@buzuzu7 @TrafficChiefNG @MTNNG @NgComCommission Thanks you. Will try that later today. Its important to note that i have been working remotely for months. I was using another service provider before my office bought this router. Everything was fine till the 28th of Dec

[OB @aviela4ever]

I reached out to @MTNNG customer care same old story no solution.

[OB @aviela4ever]

@NgComCommission @CPCLagos on the 28th of December i bought HyNetflex Silver (Monthly FUP) data plan today is the 7th of January @MTNNG is claiming 57905MB. I have been working from home since march have an idea how much data I use @MTNNG needs to fix this

[OB @aviela4ever]

@buzuzu7 @TrafficChiefNG @MTNNG @NgComCommission wifi is secure. i know how many devices are connected to it

[OB @aviela4ever]

@buzuzu7 @TrafficChiefNG @MTNNG @NgComCommission HyNetflex Router

[OB @aviela4ever]

@CPCLagos According to @MTNNG I have used 23629MB in 3 days. That is 23GB in 3days. They keep insisting nothing is wrong. This needs to stop