Avnish Tripathi

[Avnish Tripathi @avitrips]

Day 7 of zero resolution from @JioCare. Ongoing, persistent downtime with my JioFiber connection in Gurgaon (SR0000BOO7X ID: ). IVR gives empty assurances without awareness of ground reality, technician commits visit & absconds @RIL_Updates

[Avnish Tripathi @avitrips]

@JioCare Hey @JioCare @reliancejio @RIL_Updates: one more schedule has passed. Forget about resolving the issue, you’ve not even bothered to provide an update on the progress. TODAY IS THE 9th DAY OF THE BLACKOUT!! How many more platitudinal messages before you wake up into action?

[Avnish Tripathi @avitrips]

Day 7 of zero resolution from @JioCare. Ongoing, persistent downtime with my JioFiber connection in Gurgaon (SR0000BOO7X ID: ). IVR gives empty assurances without awareness of ground reality, technician commits visit & absconds @RIL_Updates

[Avnish Tripathi @avitrips]

@JioCare @JioCare @reliancejio @RIL_Updates: thanks for your nth repetition of the same Templatised message, but no affirmative action/outcome.I’ll keep the patience, coz that’s the only option I can have. But my 2pence would be-escalate to national level coz ur state team has failed!

[Avnish Tripathi @avitrips]

@JioCare @JioCare @reliancejio @RIL_Updates: thanks for your nth repetition of the same Templatised message, but no affirmative action/outcome.I’ll keep the patience, coz that’s the only option I can have. But my 2pence would be-escalate to national level coz ur state team has failed!

[Avnish Tripathi @avitrips]

@JioCare @reliancejio @RIL_Updates @JioCare @reliancejio @RIL_Updates : And here we go again!!Waiting for 12hrs on a complaint only to get another reschedule notice!Reliance jio team makes a govt department look efficient, by contrast thanks to their lethargy & https://t.co/8w5PndQnHJ consumer connect,no urgency!

[Avnish Tripathi @avitrips]

@JioCare @JioCare @reliancejio @RIL_Updates:Or does the customer forfeit the right to information the moment they subscribe to ur service & sign a pact of 1-sided monologues?If this is the situation with an escalated complaint, I’m not surprised that the complaint has been open for 8days.

[Avnish Tripathi @avitrips]

@JioCare @JioCare @reliancejio @RIL_Updates:Or does the customer forfeit the right to information the moment they subscribe to ur service & sign a pact of 1-sided monologues?If this is the situation with an escalated complaint, I’m not surprised that the complaint has been open for 8days.

[Avnish Tripathi @avitrips]

@JioCare @JioCare @reliancejio @RIL_Updates:And pray, what happened to the engineer who was on his way to my location?I Hope he is safe & doing fine.Or was he never “on the way” in the 1st place?How about keeping the customer informed of the change in plans?

[Avnish Tripathi @avitrips]

@JioCare @JioCare @reliancejio @RIL_Updates:And pray, what happened to the engineer who was on his way to my location?I Hope he is safe & doing fine.Or was he never “on the way” in the 1st place?How about keeping the customer informed of the change in plans?

[Avnish Tripathi @avitrips]

@JioCare @JioCare @reliancejio @RIL_Updates: Harshit-by when are you looking at getting back with an update?Our message trail on X is now 22hrs old, with repetitive messages.The complaint is 8+ days old. When is a good time to get an update (forget the resolution!!)

[Avnish Tripathi @avitrips]

@JioCare @reliancejio @RIL_Updates @JioCare @reliancejio @RIL_Updates: the only thing that matches the consistent of your poor service is your consistent inability to deliver to your commitment. Says a lot about the team & the brand! What a pity!

[Avnish Tripathi @avitrips]

@JioCare @JioCare @reliancejio @RIL_Updates:after sending me confident messages of “we’re working to resolve ur issue”; that I should demonstrate patience & that “engineer is on the way to my location” - u’ve drawn a blank again. I’ve been left waiting in anticipation at the location!

[Avnish Tripathi @avitrips]

@JioCare @JioCare @reliancejio @RIL_Updates:after sending me confident messages of “we’re working to resolve ur issue”; that I should demonstrate patience & that “engineer is on the way to my location” - u’ve drawn a blank again. I’ve been left waiting in anticipation at the location!

[Avnish Tripathi @avitrips]

@JioCare @reliancejio @RIL_Updates: this can be a case study for the next AGM!

[Avnish Tripathi @avitrips]

@JioCare Oh, @JioCare,u beauty!!U continue to tie urself in knots & explore the depths of abyss on service levels.U send SMS of “preponed schedule” & “engineer on the way” & parallely update my status as “on hold” on the https://t.co/J5eGRohAiw do u manage this dichotomy wth such finesse?

[Avnish Tripathi @avitrips]

@JioCare @reliancejio @RIL_Updates: this can be a case study for the next AGM!

[Avnish Tripathi @avitrips]

@JioCare Hey @JioCare @reliancejio @RIL_Updates: I have now received 10s of updates over last 8 days. None of them have been adhered to, unfortunately, hence they carry no credibility. The last one also pushed the timeline from 28th July / 08:34am to 2pm. No facts shared, no reason given

[Avnish Tripathi @avitrips]

@JioCare @reliancejio @RIL_Updates @JioCare @reliancejio @RIL_Updates : And here we go again!!Waiting for 12hrs on a complaint only to get another reschedule notice!Reliance jio team makes a govt department look efficient, by contrast thanks to their lethargy & https://t.co/8w5PndQnHJ consumer connect,no urgency!

[Avnish Tripathi @avitrips]

@JioCare Hey @JioCare @reliancejio @RIL_Updates: where do we go from here? Do I get any update on this? Do o get to speak to any human who could assure a time-bound resolution? Or do we keep playing “tareek-pe-tareek” as has been played by you so far (8 days)?