Andreas Volmer

Senior Principal Product Manager

[Andreas Volmer @avolmer]

It gets worse: they took the €2,315 while ignoring my emails for 11 days.

Their published customer-service phone number? A recording says phone service has been discontinued.

After 11 days, their response simply confirmed the same calculation error.

#Europcar #myEuropcar

[Andreas Volmer @avolmer]

@Europcar / https://t.co/gJmftDA9g9 charged my card €2,315.26 for 5,120 “extra” km.

Received: 5,017 km
Returned: 13,120 km
Driven: 8,103 km
Included: 8,000 km
Extra: 103 km
Their calculation, confirmed in writing:
13,120 − 8,000 = 5,120 extra km.
Seriously, @Europcar?

[Cobus Greyling @CobusGreylingZA]

Insightful presentation on #VisualIVR co-presented by @tpgoebel from @AspectSoftware at #AspectACE2018.
https://t.co/HLziPNbHoz

[Cobus Greyling @CobusGreylingZA]

Packed session to hear @tpgoebel & @avolmer speak on #chatbots, #NLU, self service and more.
@AspectSoftware #AspectCXP2018

[Tobias Goebel (Unsupervised) @tpgoebel]

Aspect Software Announces Availability of Enterprise Chatbot, Aspect Mila™ for Slack https://t.co/HUzQQ1SA4n