@virginmedia You close the complaint, even before anyone from complaints calls me to hear about the problem. Your agents promise to call back on certain days but don't. Here's my complaint number. C-161123506 . Can you get someone from complaints to call me.
@virginmedia You have taken advantage of a vulnerable elderly person, a loyal customer of over 24 years, you left her without a landline for months. You continue to charge her. You threaten her with court action.
@virginmedia On this call we cancel the contract, we are promised our final bill will be a certain amount and my mum gives full authorisation to me to deal with the issue and her complaint. Since then, I have called multiple times, but nobody from complaints has called me back.
@virginmedia Months pass, then she receives threatening emails at my account in November. I travel to her and we call in to customer service, but as she's elderly and vulnerable, she can't remember her memorable word or pass one of the security questions, we both speak to the agent.
@virginmedia In August, after being assured by an engineer, it would be working 24 hours later, it wasn't, by this time she had had enough, (remember she can't call you to cancel her contract because she has no landline) she attempted to cancel through your website, she's over 80.
@virginmedia Virgin media,
What a runaround, my elderly vulnerable mother has been a loyal customer for 24 years. I repeat 24 years. In February 2023 her landline , her only means of communication, stopped working,
She managed to get neighbours to contact you.