@StarbucksUK@Starbucks utterly disgusted with the service at Starbucks Rochdale today as the employees were rude, condescending and racist to me and my sisters. Their behaviour to us was inappropriate and we felt personally attacked by the staff here.
I am aware of how difficult it is for the public to get a hospital bed in this tragic time. I am prepared to give my 60,000 square foot 4 story building which is due to be a wedding hall and retail outlet to the @NHSuk to help people affected by the coronavirus. Pls keep safe.
@JoshUney @OfficeShoes Hi Josh they did this to me !! They sent me a coat hook then faulty shoes then refunded me and told me to order myself .. when I complained to the CEO they gave me £15 still no shoes .. this was at the beginning of Jan
@OfficeShoes I have sent an email to you and @KerryVanDerMerwe, #RuthHerbert and #VictoriaDempsey I’m disgusted at the way you have treated me and won’t rectify your mistakes
@ayshasaeed Sorry for the confusion. All complaints would be handled by Customer Services. If you would give me permission, I'd like to email you directly and try and resolve this if I can so you can deal with one person. Would this be a good option for you? RS
@ayshasaeed Unfortunately Lorenzo is no longer part of the OFFICE team either. I'm really sorry. the [email protected] email is the best one to get your complaint sent to.
@ayshasaeed We can confirm that Brian is no longer a part of the OFFICE team so your email would bounce back. Sorry. If you want to submit a written complaint, the best email is [email protected], although we have already raised this as we do admit the wrong we have done.
@ayshasaeed When a refund has been processed, there is no way to stop it from reaching you. we can't send a replacement now. We are sorry that we made this error and we want to try and help you order the shoes.
@ayshasaeed We do have your details. We could arrange for a call to help you place the order again once the refund has reached you, but we would need your call details to be able to do this if it's a good option for you. RS
@OfficeShoes I am sick and tired of this .. both times I returned everything in a timely manner and now you are saying order yourself we can’t be bothered ... you should have my details all I wanted was a pair of shoes 2 weeks ago ..
@ayshasaeed We know this is the case, but in order to discuss your order in the best detail, we need to do this over DM, we can try and advise other possible solutions. Would you be happy for us to DM you again to discuss it further?
@ayshasaeed Unfortunately due to data protection, we can't access your order without asking personal information which we would ask for on a public forum. RS
@ayshasaeed Hi Fiona! We're really sorry to hear about this. If you can DM us with your order details, we can take a look into this and see if there is more we can do for you. Thanks!