@secretcinema@wootfox I had the same problem and have been bluntly told that no refunds can be offered. So have now paid for twice the amount of tickets I need.
@secretcinema I love your screenings but am appalled by your customer service. Due to a fault when booking tickets I have double booked. I now am being told that you cannot offer a refund even though this was not my mistake. Terrible way to treat people paying good money to you.