Sarnd B

just me, myself I - sadly a separate account for consumer complaints as I don’t want my normal feed clogged up with false promises

[Sarnd B @b_sarnd]

@CrossCountryUK Thank you very much. I will call them.

[Sarnd B @b_sarnd]

@CrossCountryUK - my e-ticket for delay repay does not show a price but the receipt from the company I booked it does - you say you won’t accept this so are you saying you will only honour delay repay claims for tickets bought from cross country?

[Sarnd B @b_sarnd]

@CrossCountryUK I probably will be making a complaint especially as the coach driver just left the passengers to have to scramble around in the luggage compartment to retrieve their cases.

[Sarnd B @b_sarnd]

@CrossCountryUK - where are the bus replacements you promised from Peterborough to leceister

[Sarnd B @b_sarnd]

@CrossCountryUK Thank you for responding

[Sarnd B @b_sarnd]

@CrossCountryUK will the 16:18 to Birmingham from Leicester be held until passengers who are travelling by the bus replacement get there?

[Sarnd B @b_sarnd]

@CrossCountryUK Well they are not looking after your customers and telling us that the reason there are no coaches is because cross country don’t care

[Sarnd B @b_sarnd]

@CrossCountryUK There are no CrossCountry staff giving information and I am having to tell other passengers what I know so far. I know the disruptions are not your fault but the customer service is your responsibility.

[Sarnd B @b_sarnd]

@CrossCountryUK Have you got 6 coaches running from Peterborough to leceister ?

[Sarnd B @b_sarnd]

@CrossCountryUK Be aware I was told after travelling from Cambridge to Peterborough that the staff there had only seen one bus all day and that I should go to Birmingham via London

[Sarnd B @b_sarnd]

@CrossCountryUK When does your franchise come up for renewal?

[Sarnd B @b_sarnd]

@CrossCountryUK - please can you tell me which coaches have unreserved seating on the 10:22 BHM to Cambridge route tomorrow ?

[Sarnd B @b_sarnd]

@CrossCountryUK These routes are overcrowded and unsafe and as a customer i don’t have a choice to use another operator unless I travel via London. I am dreading my next journey.

[Sarnd B @b_sarnd]

@CrossCountryUK So are you saying you physically can’t have more than three carriages?

[Sarnd B @b_sarnd]

@CrossCountryUK Why don’t you have more than 3 coaches on this route?

[Sarnd B @b_sarnd]

@CrossCountryUK Do you have removed first class and now cannot even reserve a seat on this route - what are people supposed to do if they can’t stand and have to have a seat?

[Sarnd B @b_sarnd]

@CrossCountryUK Or are you saying you can’t reserve a seat at all on this route?

[Sarnd B @b_sarnd]

@CrossCountryUK Yes - but which seats are free?

[Sarnd B @b_sarnd]

@eon_next serious issue with your meter and no-one is replying to my direct message