Brian Shaw

[Brian Shaw @B_Shawzee]

@AmyJo0626578949 Do you think that's unreasonable?

[Brian Shaw @B_Shawzee]

You pay for first-class tickets for your family to go on vacation. You miss your connecting flight due to their lack of maintenance and a resulting delay. You have to find your own flight to your destination. It's economy. #unitedairlines No reimbursement.

[Brian Shaw @B_Shawzee]

@AmyJo0626578949 No, of course not. I'm OK with economy. I simply would like to be reimbursed for the hefty cost difference.

[Brian Shaw @B_Shawzee]

@HarleyFan103

[Brian Shaw @B_Shawzee]

#Unitedairlines What do you all think a fair offer would be from a company that has cost you thousands due to their incompetence? Is it a 50$ travel voucher? Unreal.

[Brian Shaw @B_Shawzee]

In what other industry can you get away with not providing the service your customer paid for. "You paid for first class? Here's an economy ticket for a day late flight!" "Oh, you ordered a catered limousine? Here's a 2003 Kia sedan a day late. No compensation. #unitedairlines

[Brian Shaw @B_Shawzee]

#unitedairlines miss 1.5 days of your vacation. Put up in a hotel with no electricity. Hundred spent feeding your family. Thousands lost in all. Every CSR redirects you to someone else who is unwilling to help. Unreal