Basant Varshney

[devkrishna varshney @devkrishnavars1]

#एक_भारत_श्रेष्ठ_भारत

जय हिंद ! जय भारत! चाहे लोग कितना भी जहर घोले, पर देश को हम ना टूटने देंगे और ना बॅटने देंगे।

[Basant Varshney @b_varshney]

@HPIndia @IpsitaDasgupta @kempatel @EnriqueJLores

1 month 11 days. @HPIndia still not able to resolve case id 5114009934. Even completely failed in ETA. I demand replacement of my under warranty laptop.
#FAILURE #NOGOODFORCUSTOMER #NOETA #REPLACEMENT

[Basant Varshney @b_varshney]

@HPIndia @IpsitaDasgupta @kempatel @EnriqueJLores Then why you were replying? And wasted my so many days. You would have told the respective dept to call me on day 1 itself. If nothing happens then you will waste time of customer. Is this the hp protocol?

[Basant Varshney @b_varshney]

@HPIndia @IpsitaDasgupta @kempatel @EnriqueJLores

1 month 8 days. @HPIndia still not able to resolve case id 5114009934. Even completely failed in ETA. I demand replacement of my under warranty laptop as @hpindia has no parts.
#FAILURE #NOGOODFORCUSTOMER #NOETA #REPLACEMENT

[Basant Varshney @b_varshney]

@HPIndia @IpsitaDasgupta @kempatel @EnriqueJLores @HPIndia pls confirm whether your team has started replacement process.

[Basant Varshney @b_varshney]

@HPIndia @IpsitaDasgupta @kempatel @EnriqueJLores Further escalation where? Your INDIA CMD, CEO AND HP CEO all are marked in this. As I mentioned I cannot afford anymore lose of my work due to @HPIndia problem. Pls start replacement process and provide me replacement WITHIN 3 working days.

[Basant Varshney @b_varshney]

@HPIndia @IpsitaDasgupta @kempatel @EnriqueJLores I need replacement of my laptop as you do not have parts. Simply changing the dates and escalating the matter 50times does not help me. It's your problem. Provide me a replacement. I demand replacement as I cannot afford to wait more for your problem and pile more work for myself

[Basant Varshney @b_varshney]

@HPIndia @IpsitaDasgupta @kempatel @EnriqueJLores

1 month 7 days. @HPIndia still not able to resolve case id 5114009934. Even completely failed in ETA. I demand replacement of my under warranty laptop as @hpindia has no parts.
#FAILURE #NOGOODFORCUSTOMER #NOETA #HPSTORIES

[Basant Varshney @b_varshney]

@HPIndia @IpsitaDasgupta @kempatel @EnriqueJLores Further escalation where? Your INDIA CMD, CEO AND HP CEO all are marked in this. As I mentioned I cannot afford anymore lose of my work due to @HPIndia problem. Pls start replacement process and provide me replacement WITHIN 3 working days.

[Basant Varshney @b_varshney]

@HPIndia @IpsitaDasgupta @kempatel @EnriqueJLores

1 month 6 days. @HPIndia still not able to resolve case id 5114009934. Even completely failed in ETA. #FAILURE #NOGOODFORCUSTOMER #NOSTATUSUPDATE

[Basant Varshney @b_varshney]

@HPIndia @IpsitaDasgupta @kempatel @EnriqueJLores Process a replacement and provide me replacement of my laptop ASAP.

[Basant Varshney @b_varshney]

@HPIndia @IpsitaDasgupta @kempatel @EnriqueJLores I need replacement of my laptop as you do not have parts. Simply changing the dates and escalating the matter 50times does not help me. It's your problem. Provide me a replacement. I demand replacement as I cannot afford to wait more for your problem and pile more work for myself

[Basant Varshney @b_varshney]

@HPIndia @IpsitaDasgupta @kempatel @EnriqueJLores I can not wait further. It's your problem that you don't have parts. Give me a replacement.

[Basant Varshney @b_varshney]

@HPIndia @IpsitaDasgupta @kempatel @EnriqueJLores

1month 5 days. @HPIndia still not able to resolve case id 5114009934. Even completely failed in ETA. #FAILURE #NOGOODFORCUSTOMER

[Basant Varshney @b_varshney]

@HPIndia @IpsitaDasgupta @kempatel @EnriqueJLores You are just changing the dates. Do one thing provide me replacement of the product. I don't know when you will ship your part and even you don't know when you will. So just replace my product.

[Basant Varshney @b_varshney]

@HPIndia, @IpsitaDasgupta @kempatel @EnriqueJLores

Hp is running away answering my questions the whole team of yours is unable to resolve case id 5114009934 since last 1month and 4 days.

[Basant Varshney @b_varshney]

@kempatel sir, are you listening??

[Basant Varshney @b_varshney]

@IpsitaDasgupta madam, no resolution of ticket 5114009934. It's bein 1 month and 4 days are over. No one from hp is providing 100% resolution. Help!

[Basant Varshney @b_varshney]

@HPIndia, @IpsitaDasgupta @kempatel @EnriqueJLores

Hp is running away answering my questions the whole team of yours is unable to resolve case id 5114009934 since last 1month and 4 days.

[Basant Varshney @b_varshney]

@HPIndia @kempatel What you told me about damaged part now looks to be a story as you do not have answer about ETA.

[Basant Varshney @b_varshney]

@kempatel sir, hoping that you are listening! But I am not able to read it.

[Basant Varshney @b_varshney]

@kempatel sir, are you listening? Are you going to help me to resolve a simple case with case id 5114009934? Or you believe that hp support is following the best practices to not resolve a simple issue in more than 3.5 weeks+ is ok? Pls answer and help.