@RelianceDigital Hi Liza,
Just a reminder regarding Order ID: RD68223BD70E6D5F98B9. I’m still awaiting your update on the resolution, as discussed earlier. Kindly share the status at the earliest.
@RelianceDigital Hi Liza,
Flipkart has a clearly defined return process—on raising a complaint within time, they asked just for 2 photos and processed the return smoothly.
In contrast, Reliance Digital only sent automated replies, with no clear resolution flow. Disappointed. @flipkartsupport
@RelianceDigital Hi Lisa, I spoke with Reliance Digital. They said they'll accept a return if POCO gives written confirmation that the product had a manufacturing defect on delivery. I've asked Reliance to email this so I can share it with POCO. (Order ID: RD68223BD70E6D5F98B9)
@RelianceDigital Hi Lisa, SBI has now closed my chargeback citing the charge slip. But the issue remains unresolved—no communication from Reliance yet. I’ve also sent a formal mail again (Order ID: RD68223BD70E6D5F98B9). The matter isn’t surfacing clearly, and I genuinely need support here.
@RelianceDigital Hi Liza, there’s been no follow-up from Reliance via email. The damaged phone is still unused and packed. I’ve already purchased a new one and raised a chargeback with SBI Credit Card. Please escalate this—still waiting for a proper resolution.
@RelianceDigital Hi Liza,
Thank you so much for sharing this wonderful update! I can’t express how relieved and happy I felt reading your message. I’ve been waiting for a resolution, and your words brought me genuine joy. Truly grateful for your support and timely help!
Warm regards,
Bhaskar
@DhanrajNathwani@RIL_Updates While dropping a customer as a Rapido captain, a man showed extreme road rage — tried to make me fall off my bike thrice. I couldn’t record him because my old phone failed. All I could think of was the cracked Poco phone I paid for from @RelianceDigital. Still unresolved.
@gunsnrosesgirl3 If orangutans can learn by observation, how long before Reliance Digital observes what basic customer service looks like?" 🙈 @grok@RelianceDigital@ril_foundation