Luxury Travel Concierge specialising in curating bespoke travel itineraries to South Africa, at no additional cost to you.
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@AirbnbHelp@Airbnb@bchesky No one responded to this or our DMs yesterday either. Our guests are due to arrive in 48hrs & can't due to covid restrictions. Why is it so difficult to get assistance? If you can't provide this you should allow us to make these changes ourselves!
@AirbnbHelp We have been trying to get a booking cancelled with you for 6 days now and keep being told through DM on here that a case manager will get in touch shortly. Please don't auto-respond to this by telling us to DM you, as we already have and you are not responding!
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@AirbnbHelp You replied telling us to reply to the last email we received from Airbnb on the 23rd Dec, which we have already done.Followed by multiple calls. This is part of the problem! No one from your help desk can assist us and your payments department nor Case Manager is replying to us!
@AirbnbHelp we have been waiting for over 2 months for @airbnb to resolve a glitch with your payouts. Case manager Alexander A hasn't responded since 23 Dec, we've called the helpline over 10times re this. Promised it has been 'escalated' and that we'd be contacted, but NOTHING!