@ZoomcarBLR what kind of a service are you running? I had booked a car for a 4 day trip starting tomorrow and the host cancelled the ride now. I managed to get a new booking. But turns out I have been charged a “Rescheduling fee”. Why are you trying to cheat your customer base?
cancelled the ride last minute.
Instead of punishing the host. You are cheating the customers?? Is this how you run your service? And not to forget the horrible people handling the customer support calls.
On calling customer support, they were extremely rude and kept blaming me for booking the ride. Is this how you treat your customers? Mind you, this is not the first time this has happened. You have done the exact same thing before where I did not get a refund because the host
@Uber_India please look into this. Being wrongly charged 60 rs for every ride. Is not acceptable. I’m not sure how many times this has happened before. But this has just come to notice.
@Uber_India so now you are charging people toll fee even when the cab did not take the toll route? Or are your drivers intentionally cheating the customers?
Your customer care responses seem like an automated response and responds to something altogether different. There is no way to challenge the toll charges on the app. The driver rudely just says raise the concern with the customer care.
How is the below response of any help?