Baker Ross

Specialists in arts & crafts supplies for kids since 1974.

Please contact @BakerRossHelps for all customer service queries

[Baker Ross @bakerrossltd]

@SPearce36361517 Hello, Thank you for your message.
I am sorry to hear this. Please send us a private messaged with the error messages so that we can look into this further for you.
Sorry for any inconvenience caused.
Kind regards,
Baker Ross

[Baker Ross @bakerrossltd]

@rooferrocks Hi Ruth,
Thank you for your message. I am sorry to hear that you have received a faulty item. Please private message us with your order number so we can get this refunded or replaced. I am sorry for any inconvenience caused on this occasion.
Kind regards,
Baker Ross

[Baker Ross @bakerrossltd]

@JoJotters @BakerRossHelps Hi Judi,
Thanks for your comment, I can see that this has been replied to.
Kind regards
Baker Ross

[Baker Ross @bakerrossltd]

@LornaLew71 Hi Lorna,
Thanks for your message. I have had a look into this and have not been able to find an email from you. Please send us a direct message with your order details so we can assist you further.
I am sorry for any inconvenience caused on this occasion.
Kind regards
Baker Ross

[Baker Ross @bakerrossltd]

@taylor_carly Hi Carly,
Thank you for your message, I am sorry that you have had this issue. However, I am pleased to see that you have been in contact with someone from our Customer Service team who have since dealt with this mater for you.
Kind regards
Baker Ross

[Baker Ross @bakerrossltd]

@BlackmoorParkJS Hi, I am sorry to hear that you have had this experience. I have sent you a direct message so we can assist you further.
Kind regards
Baker Ross

[Baker Ross @bakerrossltd]

@Charlot94217765 Hi Charlotte,
Thanks for your comment. I am sorry to hear there is an issue. Please provide us with a photo of the items in your basket so we can assist you further.
Kind regards
Baker Ross

[Baker Ross @bakerrossltd]

@BlackmoorParkJS Hello,
Thanks for your comment. I have looked into this and can see that you are in contact with us already over emails.
Kind regards
Baker Ross

[Baker Ross @bakerrossltd]

@susiesfad Hi Susie,
Thanks for your message. We would dispatch our items for Friday however the couriers in Scotland may now be delivery due to your holiday.
Kind regards
Baker Ross

[Baker Ross @bakerrossltd]

@EdadventuresM Hi Gem,
Thanks for your comment. I am sorry that there has been an issue. Please private message us with your order details so we can assist you further.
Kind regards
Baker Ross

[Baker Ross @bakerrossltd]

@CreativeKidzLtd Hello,
Thanks for your message. I can see that this parcel has been delivered. Please private message us for proof of delivery.
Kind regards
Sophie

[Baker Ross @bakerrossltd]

@theTOYprojectuk Hello,
Thank you for your message. I can see that the full order has been replaced and you should received this is 1-2 working days. I would advise you to follow the tracking link.
Kind regards
Baker Ross

[Baker Ross @bakerrossltd]

@theTOYprojectuk Hi,
I am sorry to hear that you have had this experience.
I have issued you with a replacement for this faulty item and this should arrive within 1-2 working days.
Please accept my apologies for the inconvenience caused on this occasion.
Kind regards,
Sophie

[Baker Ross @bakerrossltd]

@theTOYprojectuk Hello,
Thanks for your reply. Unfortunately, we do not do next day delivery. We do however has express which is 1-2 working days.
Kind regards
Sophie

[Baker Ross @bakerrossltd]

@theTOYprojectuk Hi,
Thank you for your message. I am sorry to hear there has been this issue. We would be happy to offer you a refund or a replacement. Please advise us on what you would prefer.
Kind regards
Sophie

[Baker Ross @bakerrossltd]

@theTOYprojectuk Hello,
Thanks for the comment. As per our last reply, please email us back - [email protected] or send us a private message on here.
Kind regards
Baker Ross

[Baker Ross @bakerrossltd]

@Claire69902479 @zooplusUK @AbiSale1 Hi Claire,
Thank you for your message. Our customer services are available through email. [email protected]
Kind regards
Baker Ross

[Baker Ross @bakerrossltd]

@theTOYprojectuk Hi, I have had a look into this and can see where your order was left. Please private message us or respond to our email and we can provide these details. We do not have a customer service phone line as we are very prompt at replies. Sorry for any issues.
Kind regards
Baker Ross

[Baker Ross @bakerrossltd]

@AbiSale1 @zooplusUK Hi Abi,
Thanks for your message. Please send us an email at [email protected] and the customer services can help.
Kind regards
Baker Ross