Hey @SBICard_Connect I have had a failed transaction on 7th May when I was using phonepe to make a tution fee payment. That transaction was eventually declined and I was told it would take 7-9 days for the refund to be processed. I called SBI customer care and phonepe.....
Hey @PhonePeSupport I have had a failed transaction on 7th May when trying to make a tution fee payment. Even after entering the correct PAN for verification which was linked to the phone number and bank, your system kept declining it repeatedly.
Phonepe support just informs me to wait for 9 days. Today is the 8th day. SBI support says that the refund was not initiated and phonepe support says it has been. Who should I believe now and where is my money????
The amount is deducted from a credit card on all other similar apps. Your incompetence is making me suffer. How can such a big organization like you be so misarable and useless is still a shock to me!!!
Becoming the worst in customer service and issue resolution and I have had this experience first hand today. No proper communication between SBI and phonepe is causing me issues. If this is such an issue then why keep this option active in phonepe. Will close this card ASAP..
I am being told both of them are not responsible for this transaction. Phonepe says refund has already been processed and SBI support says it is not reflecting at all. SBI support cut the call when I insisted on talking to a supervisor. I have been hearing things about SBI
@DuvalMagic The feeling's mutual Randy. Being a bitch and not accepting feedback regarding an unoptimized game is a new level of delusion in this industry.
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And simply close my chat asking me to send an email which everyone knows that is of no use as they never look into the issue and send a reply for the sake of it. This is the final straw for me to skip swiggy forever.
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