Customer Support Team™

Our Customer Relations team is dedicated making sure you're taken care of.Follow us and send a DM if you ever need assistance--- we're here to help.

[Customer Support Team™ @BandQDM]

@HollyHeald3289 Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[Customer Support Team™ @BandQDM]

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[Holly Heald @HollyHeald3289]

@bandq_help

Just a warning do not buy this oven it has broken on us 4 times. 2 electronic faults and twice the glass has fell out the bottom of the door and shattered everywhere. It has lots of complaints on the reviews and b&q have refused to replace it for us!

[Customer Support Team™ @BandQDM]

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[LadyA @TheLadyMrsA]

@bandq_help
I’m trying to buy and get a product delivered Yet I can’t.The store a willing to sell me it and deliver but your computer system won’t let them do it! Customer service have been beyond useless and have made up nonsense & lies and have put me on hold and cut me off!

[Customer Support Team™ @BandQDM]

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[James Mason @jamesmason113]

@bandq_help is anyone available to help me please?

[Customer Support Team™ @BandQDM]

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[Alan Baker @SomerstGuy]

@BandQ extremely disappointed. Chose vouchers from work to spend at B&Q only to find out their online store is mostly verified seller products. If I wanted this I’d shop at @AmazonUK

[Customer Support Team™ @BandQDM]

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[ricki burrows @rickirooroo]

@BandQ Thanks for replying so promptly. I have DM'd you

[Customer Support Team™ @BandQDM]

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[Gav Weston-Chen @gavweston]

@bandq_help @BandQ I purcased some paint from your Middlesbrough, Trunk Road store. Halfway through painting I have found flakes of paint skin within the product. Purchased and used on the same day.

[Customer Support Team™ @BandQDM]

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[Eoin @eoinoconnor73]

@bandq_help Given the wrong items for 2 store collections(same week). On return, correct items out of stock and no credit note issued. Customer service call noise very triggering(autistic sensory) and I was told each store would handle it separately. Not the service I expect.

[Customer Support Team™ @BandQDM]

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[Customer Support Team™ @BandQDM]

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[Eric Stewart @ericstewart1972]

@BandQ Ordered an external door from you on 09/12/25 due for delivery in 4 days. It's now 15/01/26 and no delivery. You appear to be completely clueless in trying to resolve. Can someone actually do what they say they will and provide some form of the most basic customer service

[Customer Support Team™ @BandQDM]

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[Megan Bradley @MegzLC]

@bandq_help I’ve just received an email notifying me of a collect order, it’s related to a Creation loan in place for a year but now the amount is different? Why have I received this?

[Customer Support Team™ @BandQDM]

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[Customer Support Team™ @BandQDM]

@Victori71226638 Kindly follow back and DM your email address and phone number for Quick response and assistance.

[Customer Support Team™ @BandQDM]

@Victori71226638 Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[Customer Support Team™ @BandQDM]

@BenTemplespurs Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[Customer Support Team™ @BandQDM]

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[Ben Temple @BenTemplespurs]

@bandq_help can I get some help on an order please

[Customer Support Team™ @BandQDM]

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[Maynooth Access Group @access_maynooth]

@BandQ wonderful news to hear that your company has rolled out stoma -friendly toilets across your UK stores . We would welcome the roll out of a similar initiative in your stores in Ireland.

[Customer Support Team™ @BandQDM]

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[🌑 J̴u̴s̴t̴ ̴Y̴ 🌑 @Just_Yannis]

I ordered a desk from @BandQ with delivery scheduled for 6 January. It’s now the 13th and I still have no idea when I’ll actually get it. They told me it was due to the weather. Man, it was just cold for three days. You’re in Scotland — there’s no excuse for providing zero updates. The internet is up and running.
I don’t care about compensation. All I care about is: don’t promise things when you know you can’t deliver.
That’s why Amazon is the best company to order things from.

[Customer Support Team™ @BandQDM]

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[Customer Support Team™ @BandQDM]

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.