Ban-Foo Leong

[Ban-Foo Leong @BanFoo_]

@Optus This morning, just after 11am, I noticed that my @Optus @NBN_Australia connection stopped working, resulting in no internet or telephone service. I’m located in the Inner West Sydney area. Is this an unscheduled outage. What is going on? This is so frustrating!

[Ban-Foo Leong @BanFoo_]

@Optus Tonight, just after 9pm, I noticed that my @Optus @NBN_Australia connection has stopped working, meaning I now have no internet or telephone service. I’m located in the Inner West Sydney area. What is going on? This is so frustrating!

[Ban-Foo Leong @BanFoo_]

@Optus This morning, just after 11am, I realised that, once again, my @Optus @NBN_Australia connection has stopped working, resulting in no internet or telephone service. I’m located in the Inner West Sydney area. Is this an unscheduled outage? What is going on?

[Ban-Foo Leong @BanFoo_]

@Optus This morning, around 6.45am, I realised that, once again, my @Optus @NBN_Australia connection has stopped working, resulting in no internet or telephone service. I’m located in the Inner West Sydney area. What is going on? This is so frustrating!

[Ban-Foo Leong @BanFoo_]

@Optus Hey, once again, my @Optus @NBN_Australia connection stopped working just before 8.30am this morning, resulting in no internet or telephone service. I’m located in the Inner West Sydney area. What is going on? The @Optus @NBN_Australia connection breaks down so regularly!

[Ban-Foo Leong @BanFoo_]

@lasagnaeater245 Just saw your message. Internet speed returned to normal for me late last night.

[Ban-Foo Leong @BanFoo_]

@Optus Once again, my @Optus @NBN_Australia connection isn’t working properly, since earlier this afternoon, resulting in either no, or incredibly slow, service. I’m located in the Inner West Sydney area. What is going on? This is so frustrating!

[Ban-Foo Leong @BanFoo_]

@Optus Your reply is as expected. @Optus is simply deferring responsibility to @NBN_Australia! Meanwhile, I’m still having to pay a monthly fee for no internet or telephone services!

[Ban-Foo Leong @BanFoo_]

@Optus Intermittent @NBN_Australia connection since last Friday, 15 April. Currently, absolutely no internet and telephone services on my @Optus @NBN_Australia connection at all! So frustrating! @Optus, when will this be fixed?

[Ban-Foo Leong @BanFoo_]

@Optus I’ve got no internet and telephone service on my @Optus @NBN_Australia connection, since early this morning. I’m located in the Inner West Sydney area. What is going on? The @Optus @NBN_Australia service is breaking down so regularly. This is so frustrating!

[Ban-Foo Leong @BanFoo_]

@Optus What’s going on? Once again, I have no internet and telephone service on my @Optus @NBN_Australia connection, since the middle of this afternoon. I’m located in the Inner West Sydney area. The service is breaking down every other day! This is incredibly frustrating!

[Ban-Foo Leong @BanFoo_]

@Optus Hi, I’ve had no internet and telephone service on my @Optus @NBN_Australia connection, since 11am this morning. I’m located in the Inner West Sydney area. Please let me know when the problem will be fixed and running properly.

[Ban-Foo Leong @BanFoo_]

@Optus I’ve had no internet service on my Optus @NBN_Australia connection, since early this morning. I’m located in the Inner West Sydney area. Please let me know when the problem will be fixed and running properly.

[Ban-Foo Leong @BanFoo_]

@Optus It’s been 2 days now! I’m still experiencing very slow and intermittent service on my Optus NBN connection. What’s going on? Am I going to get any support or customer service to resolve this matter?

[Ban-Foo Leong @BanFoo_]

@Optus In the past hour and a half, as requested, I’ve followed your instructions and “power cycled” my Optus NBN modem multiple times. But the connection remains incredibly slow (<< 1Mbps) and intermittent (very frequent dropouts, every few seconds or so). So what next?

[Ban-Foo Leong @BanFoo_]

@Optus Hey, what’s going on? It’s been 24 hours of incredibly slow and intermittent service on my Optus NBN connection. Still no news of when normal service will return. And zero support or customer service in the meantime!

[Ban-Foo Leong @BanFoo_]

@Optus Hi, I’ve been experiencing a very slow and intermittent internet service on my Optus NBN connection, since 10.30am this morning. I’m located in the Inner West Sydney area. Please let me know when the problem will be fixed and running properly.

[Ban-Foo Leong @BanFoo_]

@Optus I’ve been experiencing a very intermittent internet service on my Optus NBN connection, since around noon today. I’m located in the Inner West Sydney area. Please let me know what the problem is and when it will be fixed and running properly

[Ban-Foo Leong @BanFoo_]

@Optus I’m now well into my 4th day of no service on my @Optus NBN connection! So unbelievably frustrating! Only got a promise of an “investigation” so far! When will the problem be fixed?

[Ban-Foo Leong @BanFoo_]

@Optus It has now been more than 48 hours that I’ve had no internet or phone service on my home NBN @Optus connection. I was told (see msg below) that normal service would return at 6pm yesterday evening. What is going on?